Masood Bin Arif, B.Eng ( Electronics And Communication),PMP®

Experience

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  SAUDI NETOWRK SERVICES

  Apr 2004 - May 2007

  Telecommunications Engineer
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  ZTE Corporation

  Jun 2007 - Aug 2007

  Implementation Engineer (CDMA Mobile Network)
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  Nokia Arabia Limited

  Sept 2007 - Aug 2020

  ❖ Scheduled and coordinated routine inspections, maintenance and repairs.❖ Maximized equipment performance with strategic maintenance program.❖ Resolved customer complaints promptly and effectively.❖ Successfully completed complex projects (Hajj & Ramadan) on time.❖ Managed and updated maintenance records. Organized work orders and schedules.Ensured accuracy and efficiency in maintenance activities.❖ Collaborated with stakeholders to establish maintenance procedures and safetyprotocols. Enforced best practices for maintenance technicians. Improved safety andefficiency in maintenance operations. Achieved results through collaboration andimplementation of best practices.❖ Mentored, Managed and trained new employees (70) on Maintenance tools (FSM) &Quality standards.❖ Identified process inefficiencies. Recommended improvements. Increased operationalefficiency. Achieved measurable results.❖ Collaborated with senior leadership to drive goal alignment. Achieved results throughinitiative-taking hazard prevention.❖ Enhanced team performance through effective task management. Collaborated withCare Department for successful software roll outs. Show less ❖ Strategically plan and coordinate COW-related projects.❖ Collaborate with cross-functional teams (Implementation, Design, TXM, NOC,Optimization teams) to ensure smooth execution of the implementation process,addressing any challenges or roadblocks that may arise.❖ Proactively monitor project progress. Identify and mitigate risks and issues. Tookinitiative-taking measures to mitigate risks. Ensure project success through proactivemanagement.❖ Successfully implemented projects on me and within budget. Maintained high qualitystandards throughout the implementation process.❖ Ensured stakeholder satisfaction with the completed projects. Show less

  • Preventive Maintenance Manager (STC O&M Mobile NW)

    Jan 2014 - Aug 2020

  • CoW Manager (STC O&M Mobile Network)

    Sept 2010 - Dec 2013

  • Senior Implementation Engineer (BSS) Mobily

    Oct 2009 - Aug 2010

  • Closeout Manager (Zain Mobile Network)

    Sept 2008 - Sept 2009

  • BSS Implementation Engineer (Mobily Mobile NW)

    Sept 2007 - Aug 2008
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  Nokia

  Sept 2020 - now

  Telecom Lead

  Demonstrated excellence in project management, adeptly navigating the intricacies of design & implementation, ensuring successful outcomes through meticulous planning, execution & goal attainment.Spearheaded complete project delivery lifecycle, showcasing leadership through strategic planning, meticulous execution, and ensuring successful outcomes. Successful managed Ramadan & Hajj Operations for 13Yrs, ensuring high-quality & safe field operations.Collaboration with other departments and stakeholders to ensure seamless integration & coordination of field operations with NOC/Care/Optimization/Change Management & customer service to ensure effective communication and alignment of goals.Managed a team of 50+ field staff, training & evaluating performance to drive results.Developed work plans & schedules to ensure efficient and Quality operations resulting in improved productivity and customer satisfaction.Ensured compliance with Nokia H&S regulations and policies, resulting in high-quality work & safe field operations.Follow-up with Regional Managers, District Managers during inspections or audits to assess work quality and identify areas for improvement.Ensured Health and Safety of Field personal though deployment and enforcement of safety protocols and procedures. Address safety concerns or incidents that arise in the field. Optimized workflow processes with detailed documents.Managed Equipment and inventory for field operations, ensure proper functioning and maintenance.Maintained positive customer relationships and identified opportunities for process improvement.Monitored Field operations to assess productivity, Efficiency & Quality.Identify opportunities for process improvement and efficiency gains in field operations.Implemented modern technologies, tools and methodologies to streamline operations. Conducted effective Management meetings.Maintained Network scope, H&S, Quality & Staff database. Administered myWFM and FSM tools. Show less