Zoran Jokic

Experience

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  Caritas Internationalis

  Jun 1994 - Dec 1995

  Logistic Manager

  Logistic Manager working with local, international refugee programs for Eastern Europe, Africa, and Asia

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  Convergys

  Jun 2000 - Jan 2008

  Senior Trainer

  Trained and managed future AT&T wireless employees focusing on quality assurance performance metrics and its process.Analyzed results and trends on quality metrics to increase corporate revenue through reducing training gaps and improving agent performance.Prepared training material including outlines, agendas, documentation, assessments, and learning activities.Actively managed and trained classes for Billing/Collection, Customer Care, Sales Team, Prepaid Wireless and XBM (Warranty Exchange) representatives.Effectively trained agents using a systematic and creative plan of facilitation, engaging activities, and visual presentations (Power Point).Coordinated all aspects of program and set up for new site start up Contact Centers including hiring process and project management.Conducted Train the Trainer counseling sessions with internal and external clients.Administered headcount reports using LMS, Excel and MS Office.Successfully managed diverse groups of employees on an on-going basis Show less

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  BlackBerry

  Jan 2007 - Oct 2011

  Provided training to internal and external employees of Research In Motion and partners to acquaint newly hired employees to The BlackBerry Solution, and provide insight into new initiatives being launched by the company.Expert in BlackBerry smartphones, BlackBerry desktop software, BlackBerry Internet Service , BlackBerry Enterprise Solution Highly acclaimed by learners and large network maintained internally to assure constant, reliable communications. Ensured all best practices were not only followed, but documented online for sharing with entire training department.Work on Implantation for the BlackBerry platform and devices for Sprint sales department, Credo Mobile BlackBerry Device Training and AT&T BlackBerry Internet Service TrainingProvided consistently excellent experience for all learners using different methods and varieties of adult education.Conducted ten Train the Trainer sessions in different regions in North America and worldwide Conducted four sessions on Global Diversity Training for the Technical support audienceImproved Train the Trainer session creating a solution how to evaluate and provide a unique feedback to multi cultural environments.Effectively provided feedbacks to the external clients and upper management.Lead Trainer on the PlayBook project and Social Media project Show less

  • Independent IT Consultant

    Aug 2011 - Oct 2011

  • Technical Instructor

    Jan 2007 - Aug 2011
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  VXI Global Solutions, LLC

  Oct 2011 - Dec 2011

  Independent IT Training Specialist

  Provided certification training for the IT enterprise technical support teams.

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  Training First Consulting Inc

  Aug 2012 - now

  The FDW is a peer-based model providing participants with a small group setting in which to work on facilitation skills. The small groups meet in plenary sessions each day featuring such themes as: diverse learners, collaborative learning, and feedback models. We've helped to certify instructors, facilitators, and instructional designers. They became an integral part of the largest ISW network world-wide. The Instructional Skills Workshop (ISW) Program is a comprehensive three-tiered instructor development program that serves as the foundation for several professional development activities. Show less Specialized in performing Organizational Needs Assessment (ONA) and Individual Needs Assessment (INA) to be able to customize training, mentoring and business coaching efforts. He has designed and delivered *Train The Trainer Session for the Multinational Organizations*Social Media, *Business Skills for Profitability and Growth *ERP *EMC Backup and Recovery *Microsoft Office, Windows 10 *BlackBerry *Axure *Leadership Skills, *Communication Skills and, *Sales and Marketing Skills concentrating on the bottom line and profitability. He has successfully supported hundreds of business' locally and worldwide acting as a leading consultant in new business development. With over 20 years experience in training and consulting services, and applying a strong expertise in data-driven, long-term strategic planning he has developed many successful business relationships. Show less

  • Senior Business and Training Consultant

    Aug 2011 - now

  • TDW Instructor

    Mar 2017 - now

  • Founder and President

    Aug 2011 - now

  • Business Consultant

    Aug 2011 - now

  • Business Development Strategist

    Aug 2012 - Jul 2021
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  McKesson Canada

  Dec 2015 - Dec 2015

  IT Instructor

  Delivered EMC Backup and Recovery Training for the IT administrators.

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  Black Business Initiative

  Jan 2016 - Apr 2016

  Senior Consultant

  Developed and delivered Business Skills for Profitability and Growth consultation while working with small business owners.

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  The Knowledge Academy

  Feb 2016 - Feb 2016

  Axure Instructor

  Delivered and developed Axure Software Solution to improve business drawing for creating mockups and wireframes.

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  Northwood Halifax

  Jul 2016 - Aug 2016

  Senior Consultant

  The ability to communicate effectively with superiors, colleagues, patients, and staff is essential. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and text.

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  SDBC

  Sept 2016 - Nov 2020

  Social media changes frequently. How much time a small business owner should invest? Where should they spend their time? Where the main focus should be, customer acquisition, customer retention or both?

  • Social Media Business Strategist

    Nov 2017 - Nov 2020

  • Social Media Consultant

    Sept 2016 - Nov 2017
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  Excellence in Manufacturing Consortium

  Sept 2016 - Dec 2017

  Senior Consultant

  Silos have long been listed as the evil of many organizations. They kill productivity, halt innovation and destroy morale.We have been working to remove the silos by implementing Five steps strategy: Create a Unified Vision, Work Towards a Common Goal, Motivate and Incentivize, Execute and Measure, and Collaborate and Create.

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  Halifax Chamber of Commerce

  Jan 2018 - now

  Developed program for the small business owners on Leadership, Generation Diversity, Digital Marketing. Provided marketing and social media consultation to improve small business footprint.

  • Social Media Marketing Specialist

    Mar 2019 - now

  • Digital Marketing Advisor/Strategist

    Jan 2018 - now
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  Lunenburg Board of Trade

  Mar 2018 - Jul 2018

  Social Media Specialist

  Provided consultation on Social Media Marketing Initiative to the board improving their regional and global visibility.

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  Sheet Harbour Board of Trade

  Aug 2018 - Dec 2018

  Business Consultant

  Provide consultation to the small business startups in the area.

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  Valvoline Instant Oil Change Franchising

  May 2019 - Jan 2020

  Training And Development Consultant

  provided a full overhaul of the POS system and delivered training and support initiative across 32 Canadian franchise location. worked with an amazing team.

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  Parkview News Online

  Jan 2020 - now

  Host, Public Speaker, and Co-owner
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  Keller Williams Realty, Inc.

  Jan 2020 - now

  Senior Social Media Marketing Strategist