Robby Miller

Experience

• 

  Hamline University

  Sept 2014 - Dec 2017

  • Advised and listened to questions and concerns dealing with technology for the Hamline University campus responding via 35+ emails, calls, and walk-ups daily within OTRS Database.• Maintained connections with entire ITS staff/team to respond supportively and promptly to tasks given• Independently developed and maintained knowledge of current technology trends, updates, and uses for future troubleshooting• Developed and implemented new training modules for incoming employees via Blackboard Show less

  • New Student Mentor

    Mar 2015 - Dec 2017

  • Service Desk Agent

    Sept 2014 - Sept 2017
• 

  Hamline University Theatre

  Sept 2015 - May 2018

  • Served as lead supervisor for five-member team, providing training and mentoring support as needed.• Oversaw and managed all front-of-house and ticket sale operations for six mainstage productions, recruiting additional volunteer assistance as needed.• Directed team on the execution and implementation of three alumni and high school engagement events.• Maintained departmental website accuracy through HTML editing via Extron. • Assisted in marketing and engagement opportunities through the creation and distribution of branded content• Completed front-of-house ticket and concessions sales during mainstage productions recording transactions accurately.

  • Box Office Manager

    Sept 2017 - May 2018

  • Box Office Staff

    Sept 2015 - Sept 2017
• 

  Minnesota Fringe

  Jun 2016 - Aug 2016

  Front of House Intern

  • Designed specified recruitment strategies for over 310 volunteers and 37 house managers• Devised new front-of-house system collaboratively for an audience of over 47,000• Organized and executed a Volunteer Appreciation Party at an off-site location for over 150 volunteers • Verified and reported hours within volunteer database system for volunteer record maintenance

• 

  Park Square Theatre

  Sept 2017 - Mar 2023

  • Confirmed educational matinee show bookings for more than 30,000 students across two performance stages, collecting annual booking revenue of $400,000.• Functioned as main teaching assistant for three adult-learning, multi-week theatre educational workshops.• Collaborated with educational department stakeholders – Educational Advisory Board, Director of Education, and Education Sales and Services Manager – to ensure smooth running of the High School Ambassador Program, as well as the annual Teachers’ Night Out event. Show less

  • House Manager, Ticket Office and Bartender

    Sept 2017 - Mar 2023

  • Education Program Associate

    Aug 2018 - Mar 2019

  • Financial and Administrative Intern

    Sept 2017 - Aug 2018
• 

  Buffalo Wild Wings

  May 2018 - Nov 2018

  Server

  • Enter and record all food and drink orders via a NCR Orderman or Computer POS.• Provide high level customer service• Properly serve and handle all food and beverage items, in a timely manner.• Maintain full knowledge of food and beverage products served.

• 

  Minnesota Fringe

  Jun 2018 - Aug 2018

  Front of House Coordinator

  • Led and organized trainings for over 350 volunteers and 30 house managers over a two-week span with specific and measurable skill sets.• Provided on-ground Front of House field support across 12 venues in Minneapolis and Saint Paul.

• 

  Minnesota Timberwolves

  Sept 2018 - now

  Action Pack Member

  • Engages with and interacts with fans during all aspects of basketball games, leading on-court promotions and sketches, t-shirt tosses, seat upgrades, and halftime performances.• Supports the live programming and entertainment department by performing at internal or external events, including viewing parties, parades, and sponsored events.

• 

  Hennepin Theatre Trust

  Mar 2019 - Jun 2020

  Volunteer Coordinator

  • Provided strategic oversight and management of the Hennepin Theatre Trust Volunteer Program, comprised of 200+ volunteers. Handled recruitment, volunteer position development, scheduling, data organization, training, and engagement.• Designed and disseminated all communications for volunteers including shift reminders, engagement notes, program and organizational updates as well as internal/external volunteer opportunities.• Improved training efficiency by redesigning and streamlining volunteer onboarding practices in collaboration with human resources department and administration. Show less

• 

  Davis Immigration Lawyers, PLLC

  Dec 2020 - now

  Paralegal

  • Partnered with lead attorneys in the creation and filings of USCIS immigration applications/petitions for thousands of international clients with specialties in Employment [O Visa and National Interest Waiver, TN]/Family [Adjustment of Status, Removal of Conditions, Immigrant Visa, Fiancée]; Naturalization, Asylum).• Communicates requests for evidence, and updates clients as determined by case need.• Handle and traffic incoming/outgoing time-sensitive mailings, distributing and recording by case need. Show less

• 

  HUGE Theater

  Jan 2022 - Oct 2024

  House Manager
• 

  Minnesota Lynx

  May 2023 - now

  Lynx Marketing Assistant