Nicole Whaley

Experience

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  Total Lawn & Landscape

  Jan 2004 - Jan 2010

  Office Manager

  Office Administrator & Customer Relations, Total Lawn & Landscape- Annapolis, MD- Managed CRM Software- Develop and coordinate budget for operations yearly- Set up pre-bid meeting dates, created estimates for customer presentation and mailed bid packages - Prepared final contracts for residential and commercial clients.- Developed marketing campaigns, oversaw marketing material designs, and coordinated mail distribution via mail chimp, mail and canvasing - Managed bookkeeping, accounting processes using QuickBooks including; budgeting, invoicing, payroll, quarterly taxes, and accounts receivable/payable- Responsible for vendor coordination and purchasing- Fielded initial customer inquiry calls and performed customer service through contracting and job completion- Analyzed company policies and procedures to improve efficiency, streamline schedule, lower overhead Show less

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  National Investment Center for Seniors Housing & Care (NIC)

  Sept 2010 - Jan 2017

  Registration & Events Manager

  9/2010 - 1/2017National Investment Center for Seniors Housing & Care (NIC), Annapolis, MD 2014 - 2017Marketing & Communications- Oversaw development, testing and implementation of all event related websites- Managed development and content of conference app, troubleshoot with conference attendees and developer of app- Supported outreach efforts to drive attendee engagement and utilization of resources and services. Assist with coordinating sponsor branding/style guide to ensure consistency of event brand message- Collaborated with planning team to design, edit and produce event related materials- Managed contact lists or event related marketing, sponsorship and communication purposes- Collaborated with Senior Manage, on development and execution of communicates plan to help maximize attendees' conference experience including conference app, personal outreach and email updates- Collaborated with Sponsorship Manager to develop and execution of communications plan to help sponsors maximize their sponsorship benefits, including activations and fulfilment collaborations.- Supported and coordinated event-related media outreach and fulfillment per trade out agreements Show less

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  Total Lawn & Landscape

  Jan 2017 - Aug 2019

  Office Administrator & Customer Relations
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  Revista

  Jan 2018 - Dec 2023

  • Marketing & Event Operations Manager

    Dec 2022 - Dec 2023

  • Events, Marketing & Communications Manager

    Jan 2018 - Dec 2022
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  National Asphalt Pavement Association

  Jan 2024 - Jan 2024

  Manager, Meetings & Education