Floor Ten Dam

Experience

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  PDC

  Dec 2009 - Jul 2011

  customer service and technical support customer service and technical support

  • customer service agent

    Dec 2009 - Jul 2011

  • Customer service agent

    Dec 2009 - Jul 2011
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  ANWB

  Jul 2011 - Dec 2011

  Hulpverlening

  customer service support

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  Teleperformance Expedia

  Oct 2012 - Apr 2013

  Lodging Support Service

  Lodging support.

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  Teleperformance Greece

  Apr 2013 - Jul 2013

  Customer Service MPX

  Inquiries for the Buyback procedure. Administrative requests.Inbound, outbound and email traffic.

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  Teleperformance Greece

  Feb 2018 - Nov 2021

  Giving sales training and product training to New Hires. Making them familiar with the client and the processes of the client. Providing product knowledge. Team leader for a Sales department for a familiar international computing company. Process data and guard the KPI's.-Preparation for the launch of new project-Creation and implementation for New Hire Training.- Providing training and knowledge of products and knowledge as well as sales strategies and techniques (softskills) in combination with training for the tools of the client.-Launch of the new poject and subsequent supervision of the agents in production -Team motivation and sales coaching -Sales training and further education -Daily reporting and statistics observation -Quality assurance and control Show less Analyze, interpret, and communicate qualitative and quantitative findings from tests.Design, prioritize, and implement test plans, scenarios, scripts, or procedures.Participate in process reviews to inform development of products and resolution of defects.Evaluate calls and chats according to the guidelines provided by the company and client.Close interaction with the production regarding support and action plans for increasing KPI's.Identify root causes and corrective actions to meet short and long-term business goals.Prepared business models, flowcharts, and diagramsManage project through status meetings, weekly reports, identifying risks, and tracking issues Show less

  • Trainer/supervisor

    Feb 2018 - Nov 2021

  • Quality Assurance Analyst

    Feb 2018 - Nov 2021
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  Salescode

  Nov 2021 - Oct 2023

  Quality Assurance Analyst / Sales trainer

  Analyze, interpret, and communicate qualitative and quantitative findings from tests.Design, prioritize, and implement test plans, scenarios, scripts, or procedures.Participate in process reviews to inform development of products and resolution of defects.Evaluate calls and emails according to the guidelines provided by the company and client.Close interaction with the production regarding support and action plans for increasing KPI's.Identify root causes and corrective actions to meet short and long-term business goals.Prepared business models, flowcharts, and diagramsManage project through status meetings, weekly reports, identifying risks, and tracking issues Assist with delivering Back Fill trainings.Provide Refresher trainings. Provide an extra training according to the findings from scrubbing data and call evaluationsSuccessful participation in ISO Audit: 9001:2015 27001:2013 27701:2021 Show less

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  ICARUS Sports

  Oct 2023 - now

  Business Development Manager

  Conduct worldwide market research to identify selling possibilities and evaluate customer needs for sports events in all disciplines, such as water, outdoor and motorsports eventsApproach potential clients through new leads, outbound calls, existing relationships, promotional events, networking, social media or other means.Deliver a skilled sales pitch, either by phone or in person, to secure a sale and maintain excellent relationships with all clients in the company’s portfolioNegotiate, prepare, and send contracts to the clients, ensure the information flow within the company, work closely with the Production Team to make sure the agreed services are offered in a timely manner and actively follow up with the clientCollaborate with the Sales and Distribution team to achieve better resultsImplement the company’s sales strategy with diligenceFacilitate successful sales by collecting client information and providing it to the companyWork to maximize sales and meet quotas in the short and long termTravel worldwide to see clients, attend tradeshows, exhibitions & conferences, and/or participate in industry events or trainings and organize business trips Show less