Janelle Gonzales

Experience

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  P.F. Chang's

  Feb 2021 - Apr 2022

  Line Cook

  - Created high-quality dishes in a fast-paced environment- Supported team efforts with a positive attitude- Trained 3-4 new hires per month.

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  World Financial Group (WFG)

  Feb 2021 - Apr 2022

  Business Associate

  - Practiced effective resource management by referring clients to the appropriate investment opportunities, mortgages, refinancing options, etc. - Presented professional presentations on life planning, investing, and entrepreneurship

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  Sharp Health Plan

  Jun 2022 - Jan 2024

  Sales Associate Intern

  - Accurately aided in the process and analysis of 1,500+ IFP Open Enrollment applications and 800+ medicare applications per year - Communicated professionally to provide excellent customer service to brokers and clients. Educated and explained clients’ healthcare insurance coverage, including: deductibles, co-insurance, and co-pays - Created a monthly report that presented trends in health plan popularity, strength of competitors, and likelihood of returning customers - Worked closely with the Underwriting team to ensure that applications and supporting documents are accurate and complete- Maintained operational compliance by attending routine training and recertification- Performed clerical duties, such as filing applications, assembly of enrollment kits, and mailing important plan notices Show less

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  Babylon Management

  Jan 2024 - Feb 2024

  Sales And Marketing Specialist

  - Aided in Verizon’s direct-to-consumer sales- Communicated with 25+ San Diego locals per day- Demonstrated product knowledge on behalf of Verizon

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  San Diego Superior Court

  Mar 2024 - Aug 2024

  Student Worker

  - Create and quality check an extensive complex monthly report showcasing 30+ cases, fines, and warrants for balance reconciliation- Review documents quickly and accurately while maintaining confidentiality- Understand and use complex filing systems to ensure department organization - Learn and understand technical terms to ensure efficient courthouse operations.

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  Auerbach & Gussin

  Aug 2024 - now

  Insurance Specialist