Alexandra Giovannoli

Experience

• 

  Trinity University

  Aug 2008 - Jul 2011

  Responsible for 136 upperclassmen residents, setting aside time for conflict and crisis management, and creating a community environment in the building Developed and implemented bimonthly programs to enforce a community development throughout the environment Led and counseled 15 freshman students, setting aside a minimum of 5 office hours a week for personal and academic conflicts Developed and implemented weekly programs to mentor students through the process of adapting to a new environment

  • Residential Life Coordinator

    Aug 2008 - Jul 2011

  • Residential Life- Resident Mentor

    Aug 2008 - May 2009
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  Crawford & Company

  Jan 2010 - May 2010

  Finance Internship

  Analyzed and processed quantitative data to configure WIP and debtor reports in the US and UK London MarketsMonitored the GLLD (global large loss debt) of $500,000, ensuring that it aligned with invoicesProduced 18 instructional procedure forms for future employees focusing on administrative tasks Responsible for communication and data collection of 30 Crawford clients

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  Capgemini

  Jul 2011 - Dec 2013

  Trinity University Recruiting Lead- Led team of 6 to recruit at Trinity University for the past 18 months- Proposed and executed budget bi-yearly for team and events- Scheduled and conducted 4 information sessions, 12 networking events, and 4 interview days to develop awareness and recruit from Trinity University HOLA (Hispanics Opportunity Leadership Achievement) Lead - Launched HOLA to promote Hispanic growth in the consulting industry, aimed to support networking and mentorship- Defined group mission statement and constructed 6 month plan to grow organization for 13 member committeeInstructor for 6 Sigma Methodology - Delivered 16 hour methodology training sessions to 33 team members on 2 separate occasions for Capgemini Employees- Acted as a reference for co-workers of all levels to address concerns and clarify processes at client site Show less

  • Senior Consultant – Aviation Client

    Oct 2012 - Dec 2013

  • Internal Initiatives

    Jul 2011 - Dec 2013

  • Project Management – Midstream Pipeline Client

    Jul 2011 - Oct 2012
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  Insights

  Jan 2014 - May 2015

  Strategic Customer Experience Coordinator

  Managed client relationships and acted as first point of contact for Insights Solutions for two of the top five clients in the organization (software/oil and gas) Structured two year contract deliverables for client:- Gathered exports for client spend and designed reports that displayed annual cost trends- Drove a data clean up initiative for customer contact, financial, and account information - Organized a migration strategy for client to move from a managed service to self service model- Created a training program for 10-15 client administrators Coordinated over 200 customer workshops with groups ranging from 6-150 participants- Directed all logistics associated with customer lifecycle including: deadlines, facilitation, material shipments, invoicing, and participant information Show less

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  Facebook

  May 2015 - May 2019

  • Quality Specialist, Community Operations

    Sept 2016 - May 2019

  • Market Specialist, Community Operations

    May 2015 - Sept 2016
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  WhatsApp

  May 2019 - now

  02/2022 Enforcement, Detection, and Experience04/2023 Enforcement, Discovery, and Detection08/2023 Enforcement, Discovery, and Payments Risk

  • Business Integrity, Trust and Safety Manager

    Feb 2022 - now

  • Business Integrity, Trust and Safety Specialist

    May 2019 - Feb 2022