Daniel Daoud

Experience

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  Majid Al Futtaim

  Feb 2013 - Jan 2022

  • Implement and enhance the ecommerce operations of Carrefour in Lebanon (Fulfillment and Last Mile)• Defined detailed policies and procedures to control the quality of all operations• Monitor on a daily basis all operational KPIs (On time delivery, Out of Stocks, Customer satisfaction, Cost per order)• Negotiate with local and regional Last Mile providers with the support of MAF Retail corporate Head Office to decrease the cost per order while meeting Carrefour Standards• Coordinate with the other internal stakeholders (Sourcing, Store operations, Finance) to ensure smooth operations on the ground• Implement contingency plans to accommodate for demand fluctuations and always serve the customers on time• Use and provide feedback to improve logistics systems: OMS, Order Picking system and Last Mile• Work on a daily basis with the Customer Care team to ensure all complaints are closed and customers are satisfied• Manage a team of 30 members (Supervisors, pickers, packers and dispatchers) Show less • Planning and managing logistics, warehouse, transportation and customer services• Guarantee the right implementation of merchandise flow at country level and ensure that the concepts are well understood by all parties through frequent store visits• Arrange warehouse, catalog goods, plan routes and process shipments• Directing, optimizing and coordinating full order cycle• Ensure that the trade agreement counterparts are well respected and implemented on time with logistics partners• Follow-up and insure the improvement of the store margin indicators VS defined targets• Interface between company and the administrations (Ministry of Finance, Agriculture, Health...)• Keep track of quality, quantity, stock levels, delivery times, transport cost and efficiency Show less • Followed-up and analyzed the key business indicators of the store and propose correctivemeasures• Conducted control and hygiene audits • Delivered training sessions to various populations in the store to enhance productivityand improve professionalism• Planned training schedules for the staff• Supervised the department team to ensure the ordering process is complete and accurate• Prepared the standard management control points audit report and presented it to the Corporate Head Office in Dubai Show less

  • Operations Manager

    Apr 2018 - Jan 2022

  • Import and pricing coordinator

    Feb 2017 - Mar 2018

  • Business Cycle Supervisor

    Feb 2013 - Jan 2017
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  Qareb

  Jan 2022 - Jan 2023

  Operations Manager

  Led the Launching of Ecommerce marketplace for Qareb website and mobile app across KSA, from initiation to roll out phase.• Negotiated and managed contracts with vendors, partners and other stakeholders • Implemented robust SOP's that are based on continuous improvements• Coordinated customer service operations and established an efficient customer retention strategy • Managed the implementation of technology solutions throughout various departments • Implemented a methodical approach that insured competitive pricing strategy• Supported fulfillment and lastmile team through proactive planning to ensure operational readiness in achieving on-time delivery• Proactively analysed risks and proposed detection signals that mitigated negative customer experience • Oversaw expenses and budgets to help the organization optimize costs and benefits • Mentored and motivated teams to achieve productivity and engagement • Reported on operational performance and suggested improvements • Aligned with content and marketing teams to insure excellent customer experience• Provided input into product roadmaps that enabled sustained business growth Show less