Lubi Abrahamova

Experience

• 

  Tatra banka

  Oct 1999 - Mar 2004

  Financial Consultant

   Communication with customers, cash-operations, account operations, money-exchange operations, solving customers issues, bank loans, opening/closing of bank accounts  Answer inquiries regarding checking and savings accounts and other bank related products Attempt to resolve issues and problems with customer's accounts. Initiate and open new bank accounts. Explain, advise on and promote bank products and services to customers Responsible for bringing in new customers and boosting the bank's profits. Create and analyze management information and reports, which are sent to branch staff and also to the head office Receive and count working cash at beginning of shift Identify bank customers, validate and cash checks Accept cash for deposit and check accuracy of deposit slip Process cash withdrawals Perform specialized tasks such as preparing cashier’s checks, personal money orders, issuing traveler's checks and exchanging foreign currency Perform services for customers such as ordering bank cards and checks Receive and verify loan payments, mortgage payments and utility bill payments Record all transactions promptly, accurately and in compliance with bank procedures Balance currency, cash and checks in cash drawer at end of each shift Show less

• 

  Tatra banka

  May 2004 - Mar 2008

  Relationship Manager

  * maintaining relationships with many corporate clients (small and medium businesses)* cross-selling wide range of bank products and providing business advice that was of a benefit for the business clients (offering attractive service packages)* portfolio management ( developing and maintaining customers portfolio )* loan analysis * acquisitions

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  AT&T

  Mar 2008 - Sept 2024

  Responsibilities:• Owns the overall customer service experience and service relationshipo Lead SE ensures continuity of the account and customer worldwideo Escalation/Expedite Support – formal path to resolve customer concerns quicklyo Sets customer’s expectations for delivery and resolution o Conduct Stewardship reviews with customer at regular scheduled intervals – proactive review of AT&T performance (maintenance, provisioning, and billing)o Identify opportunities to increase E-Tool Adoptiono Partner with ISM and BSMS to support resolution of service delivery and billing issueso Develop and maintain Customer Service Guides that contain defined Ordering, Maintenance, Billing and Escalation contacts specific to the customer• Partners with the Extended Customer Account Teamo Assists in pre-sales support (RFP suggestions/review) o Validate SLA escalation requestso Identifies additional revenue/sales opportunities to resolve service issues• Maintenance Responsibilitieso Escalation point of contact for fault reporting/repair (post normal process)o Critical site identification o RFO/RCA deliveryo Network event notification and customer impact correlation and communicationo MTTR Monitoringo Escalation/Intervention as required Show less * Serving as a customer advocate, customer's focal point of contact within AT&T* Building and maintaining relationship with customer* Proactive reviewing of AT&T performance (developing performance reports)* Escalation/Expedite Support * Service Action Planning * Developing Service Action plans to resolve customer's service issues * Developing and maintaining Customer Service Guides * Partnering with the Account Team * Validating SLA escalation requests * Maintenance Responsibilities * Escalation point of contact for fault reporting/repair* RFO/RCA delivery Show less * Planning and implementation of projects that support the EMEA Sales. * Assistance to sales by being involved in sales tools handling, * Contract and price preparation, * Initiating and tracking of the sales order process. * Compiling and interpreting data and generating outputs related to ordering activities. * Ensuring that orders are accurate and directed to the correct post-sale work center. * Resolving issues and providing information to sales force, distributors, customers, and/or customer service personnel. * Sales support, revenue/retention growth and customer issue resolution. * Order lifecycle management; tracking* Cooperating with international sales teams in Germany, Switzerland and Austria Show less

  • Lead Service Manager

    Aug 2014 - Sept 2024

  • Service Manager

    Feb 2011 - Aug 2014

  • Field Service Manager

    Mar 2008 - Feb 2011
• 

  Lenovo

  Oct 2024 - now

  Services Account Manager