Bongani Sekese

Experience

• 

  African Bank

  Jul 2018 - now

  Document Verification and Application Review• Adhere to credit policy and SOP when validating credit applications and capturing customer information• Conduct income and affordability reviews• Comply with anti-money laundering and anti-fraud policies• Counteract fraudulent applications and liaise with relevant departments for further assistance• Ensure internal and external customers are fairly treated within the credit cycle following TCF principlesFraud Assessment and Detection• Perform various forms of analysis, including detecting patterns and identifying fraud trends• Utilise risk detection systems to review alerts for possible high-risk matches• Fully document and escalate formal reports of potential fraud incidents to bank partners• Identify fraudulent activity and prevent immediate risks• Utilise fraud analysis models to improve the efficiency and effectiveness of business operations Show less • Worked closely with branch network and direct channel to assist in application escalation• Resolved various inbound and outbound application queries and gave feedback where possible• Maintained a high level of confidentiality when assessing client credit applications and contract• Upsell and cross-sold value-added products and always made the client aware of other product offerings• Ensured successful completion of application by promptly adhering to script and within the expected turnaround time• Educated customers on the importance of digital migration• Ensured a high level of profitability and turnover for the business by exceeding targets• Offered great customer service by exceeding the customers’ expectations at all times Show less Sales• Assisted customers by processing loan applications• Complied with credit principles, practices, and relevant legislation to protect clients against reckless lending• Utilised product knowledge to develop innovative sales techniques, leading the team to exceed monthly targets• Ensured retention of existing clients and acquisition of new clients by generating leads and requesting referrals• Explained loan processes promptly to clients, ensuring understanding of terms and conditions governing credit agreementsInvestment• Guided clients in selecting the right investment options aligned with their needs and financial goals• Retained maturing investment clients through personalised supportCustomer Services• Conducted after-sales follow-ups to ensure client satisfaction• Cultivated strong personal relationships with customers using interpersonal skills to enhance loyalty• Educated clients on the importance of digital migration to improve their banking experience Show less

  • Validation Assessor

    Apr 2022 - now

  • Credit Assessor

    Sept 2021 - Mar 2022

  • Senior Sales Consultant

    Jul 2018 - Oct 2021