Stephanie Macfarlane

Experience

• 

  Panda Shoes

  Mar 2007 - Sept 2012

  Retail Sales Associate

  Part-time positionInteracting with customers on the sales floorKey HolderOpening and closing the storeFitting consumers for shoes Working at the cash Handling returns Maintaining the back room and organizing inventory Receiving shipments and inventory into the system

• 

  Bauer Hockey

  Sept 2012 - Sept 2016

  Servicing dealers and consumersExtensive knowledge of SAP system Processing orders, credits, debits, data entry and analysis, managing shipping claims with carrierResolving warranty issuesSupport 6 of 18 Sales Representatives covering both retail accounts and retail team accounts Dealing with consumer complaints and issues over the phone and by email Creating warranty claims Placing orders and creditsDealing with the carrier and shipping claims

  • Bilingual Customer Service Representative

    Feb 2013 - Sept 2016

  • Bilingual Warranty Representative

    Sept 2012 - Feb 2013
• 

  Heart and Stroke

  Sept 2016 - Oct 2020

  Lead the planning and tactical execution of the Jump and MOF annual program plans to support the successful delivery of a $16M portfolioManage the relationship with external vendors to ensure all project goals are met on time, on strategy and on budgetBuild and monitor online revenue reports and analyze the results to identify areas for concern and opportunityLead bi-weekly Supply Chain meetings with Customer Service, Demand Planning and Purchasing to review the critical paths of key deliverables for the warehouse, inventory, purchasing and forecasting Develop coaching emails, video support aids and training materials for both internal coordinators and external stakeholders in English and French Show less

  • Associate Manager, Program Execution - Jump and My Own Fundraiser

    Feb 2019 - Oct 2020

  • Bilingual Customer Service Operations Coordinator

    Sept 2016 - Feb 2019
• 

  Coherent Path

  Nov 2020 - Feb 2022

  Coherent Path was acquired by Movable Ink in 2022.

  • Customer Success Manager

    Aug 2021 - Feb 2022

  • Associate Customer Success Manager

    Nov 2020 - Aug 2021
• 

  Movable Ink

  Feb 2022 - now

  Coherent Path was acquired by Movable Ink in 2022.

  • Senior Implementation Manager

    Oct 2024 - now

  • Lead, Client Experience Manager

    Jul 2022 - Oct 2024

  • Customer Success Manager

    Feb 2022 - Jun 2022