Erik Gutierrez Silva

Experience

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  Federal Mogul

  Jan 2007 - Oct 2007

  Quality Engineer

  • Develop suppliers, customer service (complaints and specification definition).• Take part in kaizens for continuous improvement of the plant, focusing on improving flow, time and movement.• Implementation of new quality assessment methods.

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  Citibanamex

  Jan 2008 - Mar 2014

  Implemented remote management services for units such as cards, statements and tokens. Coordinating 10 people. Budget of the project of US$2.2million. Integration of the information management system unit. Responsible for information generation, protection and communication including definition of access and usage rules. Generating reports at different levels, dashboards, heatmaps. 6 direct reports.Integration of the PMO. Definition of project scope and follow-up policy. Portfolio with more than 15 projects. 2 direct reports. • Outsourcing Card issuance process. Over 30 people actively participating. Duration of two years. Project impact over US$42millon.• Integration of a quality area, defining standards, procedures, and creating dashboards with internal publication and reports. 3 direct reports.• Vendor management for the embossing card service. • Design and implementation of cells for three shifts and over 100 people, including analysis, design and implementation (training materials, staff evaluation, etc.)• Preliminary evaluation of outsourcing services: customer file. Business case including strategic analysis and proposal of the future state.• Preliminary evaluation and business case of acquiring software for card personalization. • Reconciliation and Exchange, Exchange checks, ATM Management.• Extensive Capacity planning in checkbook printing and card embossing.• Definition of standards and supplier performance monitoring and goal setting in check validation. Generate solutions based on lean methods and reengineering for operation areas of O&T under four premises: • Generate savings• Increase revenue• Improve operation processes• Increase the client’s satisfaction level Capacity planning analysis, project evaluation, balance of the workforce, manufacturing processes and other industrial engineering tools.

  • Project Program Coordinator

    Jan 2013 - Mar 2014

  • Project Coordinator

    Jan 2012 - Dec 2012

  • Project Manager

    Jan 2011 - Jan 2012

  • Lean Manufacturing Project Implementation

    Jan 2010 - Jan 2011

  • Capacity Planner

    Jan 2009 - Jan 2010

  • Process Engineer

    Jan 2008 - Jan 2009
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  Customer Intelligence Inc.

  Mar 2014 - Mar 2014

  Senior Consultant

  • Responsible of executing consulting projects for banks and financial services companies in Latin America and the Caribbean. • Guide clients in developing strategic recommendations, business development strategies and implementation plans in coordination with industry players. • Assess and optimize profitability of credit and debit card portfolio, identified key market segments, generated customized treatment for each type of client and identified new business opportunities.• Model development and implementation of electronic payment ecosystems for financially underserved or excluded areas. Show less

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  Banco Ve por Más BX+

  Mar 2015 - Mar 2016

  Project Manager

  Responsible for project management streamlined by Bank’s goals on change and growth. The projects carried out cover the following areas:• Regulatory: Implementation of USD wire transfer nationwide (SPID) and Regulatory Reports.• Relationship of clients and people: Design of unique person database and Master data.• Operation: dispersion of transferences and cash flow monitor for the financial group.

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  Entrust

  May 2016 - Jul 2024

  Lead a team of 25 Field Service Technicians to provide on-site technical services to our customers ensuring cost effective solutions and service delivery that meets contractual commitments and exceeds customer expectations. Ensure services are delivered to agreed schedules and quality standards and achieve customer satisfaction. Serve as liaison between the customer needs and the Company’s infrastructure, mobilizing the supply chain, engineering, and/or technical capabilities and resources as needed. Show less Lead the service org in Latin America and the Caribbean. Support our business partners by managing highly specialized team that offers 2nd level support, training and installations services. Backup business partners while facing the most challenging problems so their customers are fully covered in a timely manner. Offer regional training in local language so our partners get the most out of their training experience and can best serve their customers. We also offer our partners a wide range of installations services when deploying products and solutions for new clients or upgrading current customers. Show less

  • Area Service Manager

    Jan 2022 - Jul 2024

  • Area Service Manager

    May 2016 - Jun 2022