Trish Wells

Experience

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  Ministry of Forests

  Jan 1991 - Jan 1998

  Training Clerk/HR Assistant

  - Scheduled training facilities and registered participants- Tracked section budget- Drafted contracts

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  WIT Learning Solutions Inc.

  Jan 1998 - now

  Consultant/Owner

  Instructional design, development and delivery of training. - Facilitator manuals- Participant training manuals (incl. self-study and systems training)- PowerPoint presentations- Effective graphics (workflows, diagrams)- Job Aids

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  Ministry of Environment

  Sept 1998 - Jun 2006

  Regulations Officer

  • In the role of junior editor, coordinated the annual publication of the BC Hunting & Trapping Regulations Synopsis (circulation of 200,000 copies throughout BC, parts of Canada and the USA). • Prepared Orders in Council and Minister’s Orders for annual amendments to regulations under the Wildlife Act. Interpreted regulatory maps and text amendments for the Synopsis using plain language principles. Worked with stakeholders and coworkers to overhaul the entire production of the Synopsis, presenting a business case to reform the entire annual amendment cycle. Trained stakeholders on the new regulations submission process, brought the desktop publishing function in-house, re-organized the layout of the Synopsis, and worked with graphics designers to achieve a new look and feel. Worked with publisher to insert ads and achieve pre-press specifications. Show less

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  Knowledge Solutions Consulting Inc.

  Feb 2005 - Oct 2010

  Instructional Design (contract)

  As a subcontractor, I provided Instructional design and facilitation services for a variety of Knowledge Solutions' projects, including:- Instructional design and facilitation for training Ministry of Forests' employees on upgraded web application for forest tenures- Training materials for Ministry of Forests to train Compliance & Enforcement officials to locate and interpret appropriate forestry legislation- Facilitated Train-the-Trainer session for BC Ferries

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  TRI

  Jan 2006 - Jan 2009

  Instructional Designer and Facilitator (contract)

  As a subcontractor, I co-designed and developed training for CARIS, a web-based case management system used by the Ministry of Children & Family Development. We trained 600 employees and contractors across the province.- Developed various training packages for the Child Care Subsidy Service (Call) Centre, including Effective Communications.

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  National Education Consulting Inc.

  Jan 2008 - Jan 2010

  Instructor and Instructional Designer (contract)

  As a subcontractor, I provided training to individuals requiring a basic introduction to contract management and procurement strategies for the BC Government's Procurement & Contract Management Program (PCMP). Certified instructor for 2 classroom courses and 1 online course at the PCMP’s 200 (fundamental) level. Designed template for NECI's eSeminars. Provide technical support for eSeminars.

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  BC Forest Service Centenary Society

  Dec 2008 - Mar 2013

  Webmaster

  As a contractor, I supported the design, development and maintenance of the Society's web-based database, featuring employee stories and photographs.

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  MAXIMUS Canada

  Oct 2010 - Sept 2020

  - Training Lead for major Canadian onboarding projects, implementing training strategies and overseeing the development of core onboarding training material. - Training Lead for the startup of the Elections Canada Tier 2 Managed Contact Centre. Coordinated and executed training for 365 agents and supervisors.- Managed a team of up to 10 training specialists.- Managed the overarching Knowledge Services Program for Canada.- Developed training strategies and oversaw the development and delivery of new hire curriculum and project-related training materials across multiple portfolios to ensure consistent standards of excellence. Show less - Change Management Lead for 2 high-profile Health Insurance BC Operations projects.- Training Lead for cross provincial training projects, collaborating with multiple government and internal stakeholders. Lead all stages of the training cycle, including developing training strategies and plans, managing the design and development of materials, executing the delivery of training across multiple learning channels and evaluating training effectiveness.- Training Lead for onboarding of new MAXIMUS business or offices.- Oversaw the development and updates of new hire training, procedures manuals and the leadership development program, Emerging Leaders.- Implemented the new Learning Management System (Inquisiq). Show less - Developed 6 week training program for new Document Processors, using a blended approach of eLearning, job shadowing and peer support.- Developed and implemented 1 year Supervisors Development Program to support our new and future leaders. - Designed comprehensive training program for new Ontario office, including Orientation, Operations and Supervisory training.- Wrote training plans and strategies and provide advice for province-wide training projects affecting internal employees and external stakeholders. Show less

  • Senior Manager, Learning & Development

    May 2019 - Sept 2020

  • Manager, Learning & Development

    Mar 2017 - May 2019

  • Senior Instructional Designer and Training Leader

    Nov 2012 - Feb 2017

  • Training Development Specialist

    Oct 2010 - Oct 2012