Mike Wong

Experience

• 

  OCBC Wing Hang

  Jun 2008 - Aug 2008

  Temporary Staff
• 

  IBM

  May 2012 - May 2013

  Placement

  • Work in IBM SmartCloud iNotes QA team• Responsible for drafting test plans, writing test cases and test executions in our agile development cycles

• 

  Experian

  Jun 2014 - May 2016

  Digital Campaign Specialist, Marketing Services

  • Work with Client Partners from strategy to campaign production • Segment and build email campaigns to meet client objectives • Resolve clients’ issues, proposing solutions and escalating to the appropriate person • Monitor timelines and campaigns’ qualities in the production processes

• 

  Cheetah Digital

  Jun 2016 - Jan 2023

  Project Management for Implementation Projects Across the APAC Region • Delivered Implementation Projects with multiple clients in various Cheetah Solutions including EDP, Messaging, Loyalty and CheetahMail • Responsible for overall project management to ensure projects are delivered on time, within scope and within budget• Handle any number of risks/issues/project concerns during different implementation phases • Manage the implementation project activities from start to end including organizing project kick-off meeting, weekly status meetings, PM:PM calls.• Prepare documentation such as RAID log, project timeline and weekly update.• Lead and manage the team to complete release planning and transition to BAU for implementation projects• Manage dependencies across multiple work streams for implementation projects• Manage project changes such as scope, schedule and costsProject Management on BAU project and Sales Support • Manage different scale BAU projects with brands in different industries• Use Agile methodology to work with solution and technical architects by using JIRA, Smartsheet and Salesforce • Develop project plan to monitor and track progress• Deliver various types of projects including marketing automation, data integration, etc. • Complete the project per the SOW and get the final sign-off from the client • Partner with the sales team for product demonstrations and provide advice for LOE• Manage the relationship with the client and key stakeholders• Collaborate with the Client Success Manager in the project kick-off process • Identify opportunities to raise a Statement of Work for cross-selling and upselling Show less

  • Senior Project Manager, Technical Services

    Jul 2021 - Jan 2023

  • Project Manager, Technical Services

    Feb 2018 - Jul 2021

  • Client Services Consultant, Marketing Services

    Jun 2016 - Jan 2018
• 

  Acquia

  Jan 2023 - now

  • Assist with the delivery of successful customer projects using Acquia’s agile development methodology• Accountable for monitoring change and alerting Program Management to meet or exceed project goals, including budget, scope, and timeline goals• Accountable for accurately communicating project status internally • Accountable for project compliance with Acquia processes and methodologies• Accountable for continuous improvement of the project management discipline in Acquia’s Professional Services • Able to participate in face-to-face customer communication• Efficiently and professionally facilitates meetings/presentations/trainings via online platforms and in-person Show less

  • Project Manager, Professional Services

    Apr 2024 - now

  • Associate Project Manager, Professional Services

    Jan 2023 - Mar 2024