Rayhan Prayogo

Experience

• 

  Fibermedia Indonesia

  Oct 2019 - Dec 2020

  Helpdesk NOC

  1. Make daily reports of customer problems as analysis and data to minimize recurring problems.2. Communicating with 5S every customer submits a complaint.3. Listening to customer complaints well through various media and coordinating with the team for further checking.4. Perform troubleshooting, and if the problem occurs on the customer side. Immediately inform and direct the troubleshooting that must be done so that the link can return to normal.5. Communicate the results of the team's internal inspection to the customer, and if there is a problem with the customer connection, escalate it to the team for an on-site inspection to fix the connection.6. Describe the problems that occur and inform customers about updates from ongoing repairs according to information from the team in the field Show less

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  PT Bank Rakyat Indonesia (Persero) Tbk

  Dec 2020 - now

  API Operational Engineer

  1. Monitoring banking trasaction, anomalies or frauds of API Product using Elasticsearch, Kibana, Logstash .2. Assist in handling complaint partner where they used our Product of BRI open API by Jira Service Desk.3. Analyze and reporting banking transaction and issues (if any) to the related team and get the best solutions for the issues.4. Health check of main server and backup routines used for operational using Elastichsearch and Logstash.5. Ensure, availability of hourly and daily reports of transaction all product using Google Spreedsheet. Show less