Bill Chan

Experience

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  Hong Kong Disneyland

  Jun 2013 - Aug 2013

  Financial System Internship
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  Shoptiques.com

  Jun 2018 - Aug 2018

  Analyst Internship

  • Executed 40+ QA tests for our newly launched Point-of-Sales (POS) web app and iPad app, utilizing Rainforest and manual testing techniques. Collaborated closely with the VP of Engineering and development teams.• Conducted 20+ feature researches for the POS system, covering areas such as employee permissions, layaway sales, vendor management, and loyalty programs.• Leveraged SQL to extract and analyze data across various departments, including the investigation of anomalies in conversion rates via traffic reports from Google Analytics.• Automated data migration from the client's legacy POS system to our platform using Python. Additionally, orchestrated marketing campaigns for the holiday season, engaged with vendors for retargeting ads services, and authored informative articles on ZenDesk to support POS system users. Show less

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  Shoptiques.com

  Jun 2019 - Sept 2020

  Assistant Product Manager

  • Product manager for a high-volume online marketplace and point-of-sale system, overseeing 30+ full product development cycles.• Led the development of an iOS dashboard app for boutique clients and supervised system integration with newly acquired web builder software.• Managed data migration for 50+ clients, using Python's Pandas for data cleaning and Selenium for import automation.• Created 30+ custom reports with SQL on Redash for clients.• Conducted ad hoc data analysis on e-commerce sales and web traffic, visualizing findings with Tableau.• Utilized data and competitor research for product strategy and feature planning. Show less

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  Classover

  Feb 2021 - Jan 2022

  Product Manager

  • Product Manager for a prominent K-12 online education system.• Exercised comprehensive oversight throughout the entire developmental lifecycle, ensuring the delivery of a fully functional, seamless educational solution catering to a substantial user base.• Orchestrated the creation of four distinct portals, meticulously tailored to optimize user engagement. These encompass web-based interfaces designed for internal staff and educators, alongside dedicated iOS and Android applications crafted exclusively for parents and students.• Pioneered the seamless integration of critical third-party services, leveraging the capabilities of APIs such as Twilio, Customer.io, OneSignal, Aliyun, Intercom, and others. This integration enhanced the user experience and facilitated efficient communication channels.• Employed advanced, cutting-edge technologies to spearhead the creation of a dynamic online education system, ultimately empowering parents, students, and educators alike. Show less

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  MenuSifu

  Jan 2022 - now

  Product Manager