Sandra Andrews

Experience

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  Calgary Parking Authority

  Aug 2000 - Jan 2017

  Customer Service Representative

  Respond to inquiries/concerns, provide general information and updates, explain bylaws, process Parking Infraction payments and issue required permits.Build rapport, listened, clarified and managed conversational flowManage upset customers, conflicts and challenging situations Repair trust relationships with customersDeliver outstanding service, exceed expectations and built long-term loyalty through win-win outcomes Worked as part of a team and in a self-directed environmentInterface daily with internal partners in accounting, secondary business locations, City of Calgary, operations and customer communication departmentsMaintain financial and cash handling accounting processes as requiredLocate resources for problem resolution and design best-option solutionsManaged a high-volume workload within a deadline-driven environment. Met performance benchmarks in all areas (speed, accuracy, volume).Subject Matter Expert (development of residential parking program) Project began 2013 – required assessment, testing and development of a new residential parking program including research analysis, communication and evaluation. Project concluded with full implementation 2017.Became the lead "go-to" person for new employees Company’s primary mentors and trainers. Review, evaluate and implement new office proceduresAttained high customer service ratings (determined by external auditors) categories including communication skills, listening skills, problem resolution and courtesy. Recipient of KUDOS (internal recognition program) from internal CPA coworkers and supervisors for accountability, commitment to people, customer service/focus, open communication, teamwork and impressive efforts managing customer concerns, initiative, enthusiasm, tenacity, persuasiveness and dependabilityDeveloped on-the-job training program that reduced training time from eight weeks to twoCo-chair of Health and Safety Committee- Lead building fire monitor (audits/receiving reports) Show less

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  Advantage Ford (position eliminated)

  Jan 2018 - Apr 2019

  Reception/Customer Service

  • Greet incoming customers and ascertain the reason for their visit to Dealership. Direct the customer to the appropriate division and provide them with information regarding services provided• Provide showroom reception duties including responding to telephone inquiries on a multi-line switchboard, receive/distribute messages to appropriate staff/departments• Complete/maintain reports/logs as required, arranged for and receive couriers• Receive/interact with commercial visitors – sign for and provide information/authorization to receive/remove vehicles• Decorate showroom for various festivities and holidays and member of multi-dealership Social Committee• General office duties, maintain adequate supplies for reception area• Co-chair of Occupational Health and Safety Committee – performed monthly safety inspections and created PowerPoint presentation of emergency information for current employees and new hires. Show less

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  NAL Resources

  Aug 2019 - Oct 2019

  Receptionist (Contract)

  • Direct responsibility for performing all required duties to manage the Front Office Reception area• Greet all Visitors to the corporate office and advise the individuals that they were there to see of their arrival • Ensure proper security processes were followed regarding Visitor sign in procedures and providing access cards to those eligible• Demonstrate professional telephone demeanor on a multi-line telephone system• Establish work priorities and ensure appropriate procedures are followed and deadlines are met• Order and maintain office supplies and obtain catering• Enter all monies/funds into accounting program for frequent bank deposits and transported funds to bank• Scan required documents/invoices into system and forwarded them to accounts payable for payment• Manage/process all incoming and outgoing mail (including the utilization of multiple local and international courier companies), receive personal employee courier deliveries, dispatch/receive correspondence/packages for company field locations, weighed and affix postage to regular mail • Process building maintenance requests through computerized system• Provide/create employee access cards for hew hires and cancellations for terminations or departures• Monitor several email addresses to ensure that correspondence was dealt with in a timely fashion• Schedule available employee parking designations and utilize Outlook Calendar to ensure that the corporate pool vehicles were booked out with the proper processes and documentation • Assist other departments as required Show less

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  Invisible Windows Inc

  Feb 2020 - May 2020

  Office Coordinator

  • Part of the leadership service team• Responsible for operation of Invisible Windows’ head office• Key contact for general employee inquiries• Primary phone/email contact point for clients• Bookings, payments and customer feedback• Arrange quotes and email them to clients• Maintain inventory• Filing, keeping records, minute-taking as required• Following up on debt collection on late invoices• Bank deposits

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  A1 Chesney Service Experts

  Feb 2021 - now

  Customer Service Specialist