Robert Rahardja

Robert Rahardja

Call Center Customer Service Representative

Followers of Robert Rahardja470 followers
location of Robert RahardjaSingapore

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  • Timeline

  • About me

    Director at Startech Innovation Pte Ltd

  • Education

    • University of Portsmouth

      2000 - 2001
      Bachelor's degree Computing
    • Oral Roberts University

      1994 - 1997
      Bachelors of Science Marketing Cum Laude

      Activities and Societies: American Marketing Association

  • Experience

    • Fidelity Investments

      Jan 1998 - Jul 1998
      Call Center Customer Service Representative

      Executed mutual funds, bonds and stock transactions. Handled customers' complaints and provided relevant support. Researched and compiled information and reports such as stock prices, P/E ratio comparisons, and stock news.

    • National University of Singapore

      May 2001 - Jul 2002
      Programmer/Analyst

      The projects our team managed included implementing web servers for the university using Interwoven and Microsoft technologies such as ASP and Windows Servers. I have also embarked on an intranet web design for the university's Computer Center. Being involved in projects hundreds of dollars at any given time has given me maturity in handling groups and decision making.

    • 2R Trade

      Jan 2004 - Apr 2018
      Owner

      In-house brand of medical devices (Morico).Serviced major hospitals in middle region of Indonesia.Procurement and sales and marketing of medical devices.Increased revenue to 300-500k, a 20% jump year on year.The company is a hospital equipment manufacturing/distributor company. It has retail stores. It's main products are hospital equipments such as hospital beds, gynecology chairs, hospital cabinets and the like, totaling in over 30 original designs. The company sells to all parts of Indonesia including Ambon, Makassar, Bali, Medan, Irian Jaya (Papua) and all of Java.We revived the company from a traditional one man operation to a remotely managed professional business. We have also implemented cost effective technologies such as open source software to manage the company. The company is now being managed remotely, from Singapore, through various technologies. Accounting systems were revised to include checks and balances. Show less

    • No Wall Pte Ltd

      Apr 2018 - Feb 2019
      Blockchain Software Developer

      Maintaining backend blockchain technology.Coding Solidity (a programming language specific to ethereum blockchain)Nodejs (Javascript library) and Python Django. Web3 is used to interact with blockchain on the backend.Participate in ICO trials.Built entire backend blockchain technology from scratch.

    • Globesoft Services

      Mar 2019 - Oct 2020
      Developer Support Analyst @ Facebook

      • Provide effective technical consultation to Facebook developers regarding all products and services.• Be the point of contact for Platform developers and manage technical product issues and escalations, delivering the highest level of developer satisfaction• Decipher and troubleshoot bug reports and maintain communication with Product Engineering for further assessment• Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action• Drive to meet or exceed daily performance metrics related to key performance indicators Show less

    • Industrial Electronics Private Limited

      Oct 2020 - Nov 2020
      Senior Software Engineer

      Node.js, React.js & Redux Software Engineer

    • NCS Group

      Nov 2020 - Apr 2021
      Application Consultant

      Responsible for developing software based on design requirements and ensure software and subroutines are working to specification, program codes have conformed to standards and are delivered with quality meeting schedule and requirements.TechnologyC#, .net framework, sql serverKey Roles & ResponsibilitiesProject DeliveryAnalyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practicesMake changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & auditsDevelop unit test package, execute tests & document test results to ensure the quality of the programAssist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficientlyPrepare & maintain up-to-date system documentation. Analyse functional requirements to translate into application design using established design methodologies and guidelinesEnsure codes comply with NCS security guidelines TeamworkWork with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirementsParticipate in requirements gathering; work with Business Analysts in reviewing and refining functional specificationsParticipate in peer reviews to improve project quality Show less

    • Startech Innovation Pte Ltd

      Apr 2021 - now
      Director
  • Licenses & Certifications

    • Series 7

      General Securities Representative Exam (GSRE)