Jose Alejandre

Experience

• 

  ID Logistics España

  Jan 1996 - Jun 2021

  • Unified external support services, streamlining workflows and reducing redundant expenses while significantly cutting response times.• Developed and implemented an advanced monitoring system that reduced recurring incidents by 70%, supported by dynamic,real-time dashboards for SLA tracking.• Enhanced service quality by 20% through strategic recruitment, comprehensive training programs, and continuous performance management.• Coordinated cross-departmental projects, ensuring seamless integration of new technologies and maintaining high operational standards during rapid digital transformation initiatives. Show less • Served as a Windows and IBM i-Series senior administrator, developing and maintaining mission-critical server infrastructures.• Produced detailed performance and downtime reports, standardized operational procedures, and trained junior staff to ensure best practices.• Pioneered the development of comprehensive network policies and documentation, significantly improving system reliability and user support responsiveness.• Responded to after-hours emergencies and continuously refined system configurations to optimize performance and usability. Show less

  • Service Desk Manager

    Jan 2017 - Jun 2021

  • ICT Manager

    Jan 2005 - Dec 2016

  • SENIOR ICT SYSTEM ADMINISTRATOR, ANALYST, PROGRAMMER & TECHNICIAN

    Jan 1996 - Dec 2004
• 

  ATG Europe

  Jun 2021 - Sept 2024

  IT Site Manager for ESA

  • Directed IT operations for critical ESA projects, ensuring 24/7 infrastructure reliability and robust security compliance.• Managed cross-functional teams to deliver technology solutions, achieving cost savings of 25% and enhancing service availability.• Developed detailed project plans and performance reports, providing robust analytical support to senior stakeholders for informed decision-making.• Project Highlights & Goals:o Orchestrated mission-critical projects supporting ESA’s key initiatives—such as the integration of advanced monitoring systems and cybersecurity enhancements—to meet stringent aerospace standards.o Designed comprehensive project plans including risk management frameworks and contingency strategies to maintain uninterrupted IT support during critical mission phases.o Established dynamic performance dashboards to monitor progress, ensure compliance with aerospace security protocols, and enable timely stakeholder communication. Show less

• 

  TK Elevator

  Sept 2024 - now

  Service Manager

  • Spearhead global IT service strategy by unifying multidisciplinary teams and implementing ITIL and Agile frameworks.• Lead digital transformation initiatives, achieving a 40% reduction in incident response times through risk-managed processimprovements.• Formulate and drive strategic IT policies while ensuring alignment with evolving business objectives and continuous service improvement.• Project Highlights & Goals:o Developed and deployed a unified IT service management platform across global regions, integrating proactive monitoring systems and automating routine processes.o Managed cross-regional project milestones and performance metrics to optimize network performance and standardize IT processes, thereby enhancing service reliability and operational efficiency.o Collaborated with regional managers and executive leadership to define long-term technology roadmaps and strategic investment plans. Show less