Denise Flores

Experience

• 

  AT&T

  Sept 1998 - Feb 2023

  • Led the orchestration of advanced technical solutions, enhancing operational efficiency and delivering a substantial 15% reduction in operating costs, equating to approximately $1 million in annual savings.• Orchestrated transformative projects leveraging Salesforce, ServiceNow, and K2View data platform, resulting in a 30% improvement in data accuracy and a 20% increase in cross-functional collaboration within the organization.• Spearheaded the development and deployment of an innovative Cloud-based, AI-powered Credit Tool at AT&T Enterprise, driving a 20% reduction in bad debt and streamlining credit approval processes by 30% to optimize financial operations.• Engineered and deployed a comprehensive UI element library to streamline Enterprise order data across all platforms, leading to a substantial 15% surge in customer satisfaction scores and retention rates. Show less • Championed high-performing Agile development teams to ensure timely project delivery and cost-efficiency; optimized Agile rituals, leading to a 15% decrease in cycle time and enhanced team collaboration.• Partnered closely with Scrum Masters to formulate and implement a robust set of best practices, enhancing collaboration, transparency, and productivity within cross-functional teams.• Guided and empowered team members for over 10 years, driving self-organization and continuous improvement initiatives that led to a 15% increase in project completion rate and a 20% reduction in time-to-market. Show less • Managed a team of 15 developers to execute the Enterprise Consolidated Billing Platform project on time and within budget, surpassing client satisfaction metrics by 10%.• Orchestrated comprehensive management of platform commitments, including deliverables, budgets, and staffing for 15+ personnel; streamlined processes and timelines, leading to an 18% increase in project efficiency and higher stakeholder satisfaction.• Facilitated strategic communication across cross-functional teams during 7 telecom mergers, mitigating potential conflicts and ensuring seamless integration; achieved reduction in project timeline and increase in Company profitability. Show less

  • Senior Solutions Architect

    Jul 2021 - Feb 2023

  • Senior Technical Program Manager

    May 2006 - Jul 2021

  • Senior IT Technical Director

    Sept 1998 - May 2006
• 

  AT&T

  Jun 2024 - now

  Lead Cybersecurity

  • Led the implementation of Multi-Factor Authentication (MFA) across AT&T applications, streamlining processes, tracking metrics, and ensuring compliance with security standards.• Collaborated with application owners and technical teams to address integration workflows, mitigate vulnerabilities, and enhance system security.• Provided expertise on FIDO2 authentication and advanced security solutions, ensuring seamless adoption by technical and non-technical stakeholders.• Delivered regular updates to senior leadership, meeting deadlines and maintaining usability with no critical vulnerabilities post-implementation. Show less