Deep Enrich
Eric Russel Carlos
Service Desk Agent
223 followers
Porac, Central Luzon, Philippines
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About me
Service Quality Lead - Agio | ITIL V3 Foundation | IT Service Coordination
Education
Holy Angel University
2003 - 2007Bachelor of Education - BEd Health and Physical Education/FitnessActivities and Societies: Basketball, Soccer, Villeyball, Sports Management
Experience
Verizon
Apr 2010 - May 2012Service Desk AgentVerizon
Apr 2015 - Nov 2023Lead SpecialistMajor Incident Manager for dedicated client services
51Talk
Jan 2024 - May 2024English Second Language Teacher
Managed IT Pty Ltd
May 2024 - Sept 2024Service Desk Coordinator
Agio
Oct 2024 - nowService Quality Lead
Licenses & Certifications
- View certificate
Serving Customers Using Social Media
LinkedInAug 2024
Microsoft Excel Intermediate
Spreadsheet MagicJul 2024- View certificate
Customer Service: Handling Abusive Customers
LinkedInAug 2024 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInAug 2024 
ITIL® v3 Foundation
APMG InternationalDec 2011- View certificate
Zendesk Customer Service Professional Certificate
ZendeskAug 2024 - View certificate
Learning ITIL®
LinkedInSept 2024 - View certificate
Customer Service Foundations
LinkedInAug 2024 .webp)
Service Desk Foundation
The Service Desk Institute (SDI)May 2011- View certificate
Customer Service: Problem-Solving and Troubleshooting
LinkedInAug 2024
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