Luke Macnak

Experience

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  SEPHORA

  May 2021 - Sept 2021

  -Oversight of all departments on the sales floor-Responsible for proper training and execution of Sephora’s service and selling model-Maintained the brand’s visual and operational standards-Enforced company policy and procedures on loss prevention and risk management-Increased Sephora Collection category through the SCA program. -Support and execution of programs that drive education and operational tasks-Contract negotiations and ordering of branded collateral-Execute allocation and funding of product for field team, stores and corporate office-Organized event and education content to support cross world departments-Assist in business forecasting and planning for future brand and retailer directives

  • Client Experience Manager

    Feb 2019 - Sept 2021

  • Brand Education and Operations Intern

    May 2021 - Aug 2021
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  The Phoenix Group, Springboro Ohio

  Sept 2021 - Jul 2022

  Human Resources and Accounting Coordinator

  -Manage and execute entire accounts payable process-Support budgeting, projections and cash flow process for 7 EIN’s-Manage and engage 1099 resources across the USA, Mexico and Canada-Strategize and plan for short term and long term business projects and goals-Assist in any Human Resources and Accounts Receivable projects

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  CareSource

  Jul 2022 - Feb 2023

  Workforce Analyst

  -​Monitor real time reports and analyze trends within assigned operations, including contact volumes, contact patterns, staff productivity, staff capacity and resource allocation, and use the analysis results to ensure staffing and scheduling is commensurate with service level goals on a daily, weekly and monthly level and compliance, regulatory and strategic business needs are achieved.​-Assure timely system updates of staff movement, historical results and proper trending within the WFM application​-Create accurate monthly/weekly/daily/intraday forecasts by leveraging historical data to develop educated assumptions for future forecast periods​-Provide real time and historical contact center data to Operations Management team, including key performance indicators such as AHT, Shrinkage, Adherence, Service Level etc., working closely with them to proactively identify ways to improve results.​-Serve as a “hands on” expert in developing, implementing and managing all long term, short term and real time work force management activities​-Manage all aspects of the scheduling process, including creating, managing and monitoring agent schedules, and making adjustments, exceptions and paid time off administration Show less

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  PSA Airlines, Inc.

  Feb 2023 - now

  Human Resources Data Analyst