Doug Shaddick

Experience

• 

  J.A. Thomas & Associates

  Sept 2007 - Sept 2011

  Administrative Assistant

  • Provided executive support to vice presidents within Clinical Services and Education division.• Delivered timely post-engagement presentations by adhering to a rolling schedule with over 40 consultants.• Created presentations for executive-level deliveries.• Managed multifaceted organization of corporate meetings at varied locations.• Maintained accuracy and relevancy of data within ACT CRM database.

• 

  Nuance Communications

  Sept 2011 - Oct 2022

  • Oversaw implementation of hospital and health system clinical documentation improvement programs.• Coordinated and sustained regular customer planning meetings on a weekly basis.• Ensured accurate and thorough documentation for each project.• Developed comprehensive project plans to drive successful execution and completion.• Designed, maintained, and updated comprehensive training calendars to align with organizational priorities.• Drafted and delivered key milestones to ensure project success.• Facilitated collaboration among internal IT resources, clinical consultants, and the leadership team Show less • Collaborated with SMEs to design virtual classroom instruction and didactic training.• Collaborated with SMEs to design remote onboarding programs for efficient new hire training.• Oversaw project management of over 100 ICD-10 e-learning lessons from kickoff to launch.• Guaranteed timely and high-quality delivery of expert content.• Enhanced content quality, overseeing testing processes for the learning management system.• Act as webmaster, manage a password-protected customer access portal, and handle all other IT functions for the company's web-based product line. Show less

  • CDI Coordinator

    Apr 2019 - Oct 2022

  • Project Manager

    May 2018 - Apr 2019

  • Clinical Coordinator

    Sept 2011 - May 2018
• 

  Microsoft

  Oct 2022 - now

  Manager, Learning and Business Systems

  • Led team ensuring seamless functionality of Learning Management Systems in global markets.• Directed the creation and curation of high-quality content.• Developed meaningful analytics to guide strategic decision-making.• Spearheaded cross-departmental collaboration for LMS enhancements.• Provided comprehensive support for various software tools.