Adam Moulton

Experience

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  Powersports

  Jan 2010 - Jun 2012

  Supervisor

  *Built personal relations with customers by communicating behavior improvements and problems to children's parents*Managed scheduling and training for team of 15 afterschool daycare employees *Led and facilitated day-to-day activities for children ages 5-13

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  Graebel Van Lines

  May 2011 - Aug 2011

  Commercial Mover

  *Traveled to job sites throughout Texas to load and unload 53' trailers for resident or commercial purposes*Worked with heavy equipment including fragile medical diagnostic devices*Built and assembled numerous appliances, office furniture, and wall mounts upon request for

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  Aggieland Grass & Stone

  Apr 2012 - Mar 2013

  Sales and Delivery

  *Customer Service via phone and walk-up.*Delivery of stone, grass, and other earth materials to customers in surrounding counties.*Obtained Commercial Drivers License to drive both dump trucks and flatbed haulers to site locations.*Operated heavy equipment including forklifts and front bucket loaders.

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  Jack Hilliard Distributing, Anheuser-Busch Wholesaler

  Jul 2012 - Mar 2013

  Draft Technician

  *Service assigned accounts to ensure all brands are at their best quality and taste *Uphold the mission of the Anheuser-Busch brand during customer and client interaction*Analyze and solve real-time problems; apply recommendations contributing to both distributor and retailer growth

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  Karbach Brewing Co.

  Apr 2013 - Feb 2016

  Brewery Representative

  *Joint business planning and market execution across 3 separate distributor partners (Austin, Houston, College Station)*Ensure implementation of merchandising standards*Track and measure sales/POS progress against business plans*Develop sales and marketing plans in conjunction with account management*Prospect new business opportunities to expand brand with a fun and outgoing attitude*Act as the point person and advocate for clients*Coordinate events at trade shows and functions Show less

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  Odell Brewing Company

  Feb 2016 - Jul 2020

  Central Texas Brand Manager

  -Coordinated efforts to visit ~700 accounts in the Austin, San Antonio, and Houston areas, partnering with four distribution warehouses and their sales teams for in-person sales calls.-Daily use of BI & CRM tools to develop shared reports with internal leadership and distributor partners to establish performance goals, develop action plans, foster education/adoption and reward efforts.-Pioneered an internal e-commerce team to pivot and elevate brand presence online during the onset of the COVID-19 pandemic. These e-commerce channels are still in effect and driving revenue for the company today. Show less

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  Expedia Group

  Jul 2020 - Jun 2023

  -Led comprehensive internal team trainings, empowering my team of 25 professionals to consistently exceed performance metrics and deliver higher market share for the company.-Leveraged my experience along with location based data to identify and capitalize on optimization opportunities within existing accounts, ensuring client satisfaction and long-term partnerships.-Nearly eliminated churn within my ~1,500 client book of business through personalized outreach, data insights, education, and creative solutions as needed.-Rapidly promoted from Associate Account Manager to Senior Account Manager within six months, recognized for exceptional call skills, strong team collaboration, and managerial trust. Show less • Elevated team call performance and presentation skills to new heights, recognized as the recipient of the prestigious award for Best Team Call Performance within a remarkable six-month period.• Championed the implementation of innovative customer success initiatives, resulting in an exponential increase in partner retention rates and long-term loyalty.• Spearheaded personalized insights and strategic consulting, empowering partners to achieve their goals and catalyzing continuous improvement within our dynamic marketplace. Show less

  • Senior Customer Success Manager

    Jan 2021 - Jun 2023

  • Customer Success Manager

    Jul 2020 - Jan 2021
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  Bnbfinder

  Jun 2023 - Jul 2024

  Business Development Mangager

  -Facilitated onboarding for ~26K units of inventory, working real-time with engineering, product and customer support solving bugs and technical issues enabling clients to seamlessly integrate onto the company’s online marketplace. -Achieved 61% increase in new client acquisition in my final year through lead generation and managing full sales cycle pipelines using Salesforce. Upsold existing clients with ad tech solutions that boosted site visibility.-Actively represented the company at industry events, building brand awareness and generating profitable leads through effective networking Show less