Shivam Mishra, M.Eng

Experience

• 

  Rashtriya Chemicals & Fertilizers Ltd.

  Dec 2015 - Jan 2016

  Engineer Intern

  • Completed mechanical maintenance in Ammonia-1 plant• Gained The detail knowledge of the classification construction and troubleshooting of industrial Valves

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  Air India Limited

  May 2016 - Jul 2016

  Engineer Intern

  Supervised the major maintenance checks of the various aircraft including Boeing 747-400, 777- 200LR, 777-300ER and 787 under the supervision of an aircraft maintenance engineer.• Managed correlation and calibration of automated aerodynamic wings of Boeing 747-400.• Took charge of experiments. Responsibilities included engine assembly, temperature, pressure measurements and performance analysis of 777-200LR GE GENX 1B67.• Performed assembly/disassembly, inspection, repairs of landing gears of 777 200LR.• Analyzed and determined equipment problems encountered during assembly and testing of equipment of rudder of 777-300ER. Show less

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  Indian Railway's

  Jun 2017 - Aug 2017

  Engineer Intern

  Tested and evaluated the wheelset coming for overhauling-including Re-Disking, Axeling & Gearing.• Performed Ultrasonic (25 & 100Hz), sound & visual test on 145mm, 130mm & 140mm Diameter wheel. • Assisted the co-workers in wheel lathe, Journal grinding machine and Axle Grinding Machine. • Carried out maintenance & zyglo test on the axle bearings, using the fluorescent Penetrant.• Conducted POH of shock absorbers - removal of flanges, load test & replacement of worn components.• Assembly, Disassembly, and testing of a shock absorber, air suspension spring, wheelset, bearing, air braking system, bogie. Show less

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  Booster Juice

  Nov 2018 - Feb 2019

  Sales Executive

  • Worked closely with the management to continuously improve performance.• Good ability to handle and work with food and other groceries

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  Savers | Value Village

  Feb 2019 - Nov 2019

  Customer Service Sales Representative

  • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in speed, accuracy and volume.• Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Skilled to think outside the box by contributing to a 12% sales increase quarterly by communicating detailed product benefits in unique approach.• Some of the duties were to troubleshoot the problems using technical & analytical skills writing, reviewing & verifying the SOPs compliance. Show less

• 

  Walmart

  May 2020 - Sept 2020

  Customer Service Manager

  • Handled 100+ customer on a daily note with duties including customer queries, presenting relevant product information, answering phone call.• Lead a team of 25-30 employee to make sure the entire front end runs smoothly and increased the customer attended per hour rating to 250%.• Trained 5-10 employees for the front-end department with the approach to handle different customers.• Recipient of the “Retail Hero” & “Management appreciation award” and Trained 5-10 employees for the front-end department. Show less

• 

  Amazon

  May 2020 - now

  • Leading and supervising a team of 15- 20 associates (AA) and overseeing approximately 100 Amazon drivers routinely, ensuring successful dispatch process and addressing on-road concerns firsthand (using the Cortex Developer Portal)• Emphasizing and supporting all safety programs, standard work and OSHA compliance ensuring to have a safe work environment for all AAs• Continually applying the ability to dive deep into data and provide thought-provoking, workable business solutions• Implemented more efficient and data-centric approach for end-of-shift reports, resulting in time saved by 77%• Manage safety, quality, productivity, and customer delivery promises • Focusing on high standards and drive the team to deliver high quality operation, keeping in mind risks and support needs• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives• Primary point of contact for all the driver engagement programs at the station and experience in working efficiently by collaborating with vendors and direct partners in product planning and executing all the events• Creating a roadmap for daily shift to ensure that over 1500 Amazon Prime packages get processed daily and dispatched with safety and meeting the customer promise delivery date within Downtown Calgary region. Show less Worked directly under Area Manager by addressing & solving the problem occurring in pick team & coaching more than 20 AA daily to ensure pick-rate was of the highest standard.• Proficient in working with ATLAS & using FCresearch to get the detailed information about the quality error & creating the Quip Sheet to reflect the measures taken to improve the AA work quality.• Worked as Learning Ambassador and coached 20+ fresh recruits on weekly basis and made them aware about the completed outbound process and gave a detailed knowledge about the same.• Worked with non-inventory procurement team & management team to establish and maintain quality control standards Show less

  • Operations Manager

    Jul 2024 - now

  • Area Manager II

    Apr 2023 - Jul 2024

  • Area Manager

    Apr 2021 - Mar 2023

  • Process guide

    May 2020 - Mar 2021