Shan Ravendran

Experience

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  AccorHotels

  Dec 2011 - Dec 2016

  Various Role

  Novotel Wollongong | Mercure Canberra | Novotel Darling Harbour | Mercure Sydney Potts Point | The MenziesExtended knowledge in end of day auditing, concierge and front office operation. Basic standard operating procedure knowledge in housekeeping, food and beverage, maintenance and conferencing.As an assistant manager my daily responsibilities involves● Oversee property operation● represent the senior managers during their absence. ● referring point to decisions making and advice for all departments within the hotel during absence of senior leadership ● Provide operational leadership across hotel’s concierge, housekeeping, maintenance, food and beverage, night audit, front office and conferencing ● Responsible for the health and safety of all patrons, guest and staff member ● Controlling costs such as wages ● Involved in training new recruit ● Handling complaints on the feet ● Act as fire warden when on duty Show less

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  Mercure Sydney Potts Point

  Jun 2013 - Dec 2015

  As an hotel all rounder in hotel, my responsibilities include- concierge, housekeeping, maintenance, food and beverage, night audit and front office duties- Performing check-in, check-out, taking reservation and open folio duties- Performing full service on dirty room, inspecting rooms from clean to inspected- Attend to room service, organizing breakfast in the morning and occcasionally taking orders for evening dinner- Attend to basic maintenance issue such reset TV, fixing unresponsive in-room telephone and changing light bulbs. Show less

  • Assistant manager trainee

    Jun 2015 - Dec 2015

  • Hotel All Rounder

    Jun 2013 - Jun 2015
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  University of Wollongong

  Feb 2015 - Jun 2016

  Peer Mentor

  A subsidiary learning development under University of Wollongong. It employs approximately 100 PASS leader from various faculty to facilitate a peer study session. A peer study session typically involves 20 students and a PASS leader. The role of a PASS leader is to facilitate group discussions based on a topic chosen by the students.My responsibility as a PASS leader mentor is to observe the session and provide constructive feedback to PASS leader.The purpose of observation and feedback practice is to ensure PASS leader adhere to PASS principal and continuously improve as a leader. This practice is carried out throughout the session approximately 3-5 times in the course of 11 weeks. Show less

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  ONYX Hospitality Group

  Nov 2017 - Apr 2021

  Property leader with executive management duties including: reading and writing reports, leading and charing meetings (Sales, Marketing, Revenue, Owner), dictating memorandum and orally communicating with guest, EXCOM, managers, corporate office, associates, etc. Critically review reports of occupancy, revenue, PnL, etc. Make judgement and implement changes to maximise yield and GOP. Supervise development of and revision to business plan, annual budget, annual/monthly forecast, ramp up, etc. Formulate complex report. Communicate with guest, supplier, local authorities. staff, corporate office and owner. Generated corporate accounts. Hire, supervise and counsel the EXCOMs and department head from HR, Finance, Engineering, Sales, E-commerce, Revenue, Rooms and F&B. Selected by Area General Manager, Malaysia as part of 6 months Hotel Manager/General Manager learning & development plan Show less - Increase 4th quarter cleanliness score by 0.12 in TripAdvisor- Implemented Cloud usage and going paperless for the department- Implemented QR code for uniform inventory tracking- Pioneered "Laundry Project" to reduce annual new linen acquisition expenditure- Centralised Lost and Found tracking with Front Office- Successfully reduce cost on Laundry, Operating Supplies (cleaning chemical) and Guest Supplies by average of 67.13% vs budget.- Pioneer Recycling Project to generate miscellaneous fund.- Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines.- Coordinate and review contracts, including hygiene contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.- Successfully decreased cost of flowers expenditure by 45.6% Show less - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.- Manages department controllable expenses to achieve or exceed budgeted goals.- Ensures compliance with all Front Office policies, standards and procedures.- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.- Responds to and handles guest problems and complaints.- Observes service behaviors of employees and provides feedback to individuals and/or managers.- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.- Reviews employee satisfaction results to identify and address employee problems or concerns.- Manages employee progressive discipline procedures for Front Office Staff.- Administers the performance appraisal process for direct report managers.- Ensures property policies (SOP,LSOP & PnP) are administered fairly and consistently Show less

  • Interim Hotel Manager | Director of Operations | Pre- Opening

    Sept 2020 - Apr 2021

  • Secondment- Housekeeping Manager

    Sept 2019 - Sept 2020

  • Assistant Front Office Manager

    Sept 2018 - Sept 2019

  • Guest Relations Manager

    Nov 2017 - Sept 2018
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  Amari Johor Bahru

  Mar 2020 - Jul 2020

  Project Lead

  Selected to lead a team of 11 team member consisting Housekeeping, Engineering, Security and Operator during hotel temporary closure as part of the cost saving exercise during Covid-19 pandemic, I have spearheaded several project during this closure. Maintaining the cleanliness and upkeep of the hotel, maintain all building system (machinery, structure, landscape, furniture and fittings), manage all maintenance contract (lift, standby generator, fire alarm) and preventive maintenance (PPM). I am responsible to ensure these are carried out based on the timeline agreed.I have also implemented several measure such as scheduling machinery via BMS and enhancing security detection system to further reduce the cost of operation. Show less

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  Protenga

  Mar 2021 - Jun 2021

  Production Manager

  Protenga is a biotechnology start up company and reporting to COO, I work with diverse team of technologists, farmers, scientists, engineers and business professionals.At Protenga, we are building the next generation dat driven smart insect farms to truly unlock the circular economy potential of insect bioconversion. Insects are the foundation of the food chain in nature. As a production manager, I am responsible for the production of insect protein, oil and fertiliser in bid to establish insects as a sustainable foundation to our global food system. Show less

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  Accor

  Feb 2022 - now

  Executive Assistant Manager - Rooms

  Mercure Miri City Centre, Malaysia is poised to become Mercure’s flagship lifestyle positioned property in Southeast Asia. The hotel will feature contemporary and stylishly appointed rooms & suites, while locally rooted, the design and décor tells an authentic & inspiring story and will offer a trendy option for cosmopolitan, sophisticated leisure and business travelers alike. With the growing desire for lifestyle hospitality, Mercure Miri City Center will offer several uniquely positioned food & beverage options, most notably a funky rooftop pool, bar & restaurant venue, art displays, two dedicated floors of next generation co-working space & meeting options, and state of the art fitness facilities.Responsibilities include- Pre-opening team- Act in the absence of General Manager- Responsible for P&L, Revenue and Cost Management- Prepared and recommend hotel OS&E to owner- Provide input on F&B OS&E- Participate and responsible for POB, Budget and Business Plan preparation / monthly owner review meeting- Drives recruitment using targeted advertising - Work with project team on revising hotel layout based on operational need- Responsible for pre-opening critical path including front office, housekeeping, engineering, security, guest experience, distribution, procurement and marketing.- Source and advise on hotel purchasing process- Contribute to contribution of segmentation and marketing strategy- Review MPO, RGI, ARI and analyse market sentiment- Mentor and coach local Sarawak talent for management role- Attend site meeting and weekly walkabout with Architect and project team- Implement ACCOR SOP including Crisis Management (Accor Alert) and Brand Audit (inclusive of Engineering Audit)- Champion for iAuditor, TrustYou and BARE- Provide input on Human Resource procedure such as employee handbook and labour law ( inclusive of Sarawak Labour Ordinance)- Represent GM and Chief Engineer in Certificate of Completion and Compliance Show less