Mohamed Osama

Experience

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  Export Development Bank of Egypt

  Jun 2006 - Jun 2006

  Investment Intern
• 

  CIB

  Jul 2007 - Jul 2007

  Customer Service Intern
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  Middle East Glass Manufacturing Company

  Sept 2008 - Sept 2008

  Human Resources Intern
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  Etisalat Misr

  Jan 2010 - Jun 2014

  Sales Executive

  - Achieve the monthly sales targets.- Provide the information to the customers.- Furnish and enhance after selling services.- Ensure delivery of the world class customer experience.- Handle issues and customer complaints.- Maintain basic friendly attitude with customers at all time.- Changing lifestyles of customers.- Handling all paper work that is reported to different departments.- Ensure accurate and smooth day to day operation.- Handle and count cash and other payments. Show less

• 

  Bank Audi

  Jun 2014 - Sept 2018

  Service Relationship Manager

  - Ensure compliance to K.Y.C principles and money laundry regulations requested by Central Bank of Egypt and report suspicious money laundering operations.- Develop customer's relationship.- Quick respond to customer needs.Introduce, explain, sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.- Prepare all documents and ensure completeness of files to be ready for approval.- Ensure regular coordination within the branch and head office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.- Handle the account status daily report of movments (New/Additional/Closed Accounts).- Perform other related duties as requested by the Head of Customer Service / Deputy Branch Manager and Branch Manager. Show less

• 

  Arab African International Bank

  Sept 2018 - now

  - Coordinating with Talent Acquisition Team with the newly hired candidates- Handling the onboarding process- Review all required employment documents and ensuring that it’s complying with the Egyptian Labor Law and the Bank's internal regulations- Preparing employment contracts, ensuring that all necessary details and legal requirements are included and ensure that contracts are reviewed and signedby the appropriate parties- Create and maintain a comprehensive employee file which includes allimportant documents such as resume, graduation certificates, past experienceletters, military certificate, etc.- Following up with the reporting line managers by assessing the new hires (ThreeMonths Probation) Show less - Managing all the bank’s discharging cases procedures (Resignations, Terminations and Retirement) and setting the bank’s right accordingly.- Creating, maintaining and updating personnel files in complying with the Egyptian Labor Law and the bank’s internal regulations.- Handling Staff attendance system and reports as appropriate.- Creating, maintaining and updating staff records on the HR database and related systems and issuing regular reports as required.- Ensuring the validation of the Bank’s staff military service certificates.- Checking up the employee’s personal files to make sure they fulfilled with the required employment documents.- Sending the Bank’s Staff’s financial disclosure to the concerned Government Authority, and handling all the related correspondence.- Following up and Handling the Employee’s contract renewals. Show less - Ensure compliance to K.Y.C principles and money laundry regulations requested by Central Bank of Egypt and report suspicious money laundering operations.- Develop customer's relationship.- Quick respond to customer needs.Introduce, explain, sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.- Prepare all documents and ensure completeness of files to be ready for approval.- Ensure regular coordination within the branch and head office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.- Handle the account status daily report of movments (New/Additional/Closed Accounts).- Perform other related duties as requested by the Head of Customer Service / Deputy Branch Manager and Branch Manager. Show less

  • Organization Development & Projects Senior Officer

    Nov 2024 - now

  • Employment and Contracts Senior Officer

    Nov 2023 - Oct 2024

  • Employee Services and Records Senior Officer (Human Resources Division)

    Mar 2022 - Oct 2023

  • Customer Service Officer

    Sept 2018 - Feb 2022