Ashley Taylor

Experience

• 

  Westpac

  Feb 1996 - now

  Production Support is a function of this which delivers the repetitive reporting to internal WBC customers. This reporting can be either automated or manual in nature. I am accountable for delivery reporting to every part of the bank.a) Report to Director of Head of Risk & Operations (Sydney)• Accountable for all BAU Reporting across WBCb) Manage the following professionally skilled people:• 1 X Information Asset Mgr (Adelaide) o 10 X BI Analysts (Global Partner)• 1 X Information System Manager (Adelaide) o 2 X BI Analysts (Adelaide) o 10 X BI Analyst (Global Partner) o 1 X .Net Analyst (Global Partner)• 1 X Atlassian Suite Developer (Global Partner)• 1 X Relationship Manager (Global Partner)c) System Operations Manager for Operational Data Warehouse (ODW)• 2012 SQL BI Stack• Accountable for hardware & software in Dev, Test, Prod & DR environments• Accountable for daily automated processes (Ctrl+M) to update warehouse.d) Accountable for Departments:• Service Desk• Release & Deployment Management• Issue and Problem Management• Request Fulfilment activities (ad-hock & regular occurring tasks (processes and manual reporting))• Level 1, 2 & 3 Support• SLA’s and OLA’s• Relationship Management for 3rd Party Suppliers• Governance between Westpac and Global Partner.• Continuous Improvement Projects• Define, implement & validate quality standards.• Knowledge Management• Risk Management• BCP / Disaster Managment• Succession Planning• Use of Atlassian Suite of Products (JIRA & Confluence)e) Develop High Performance cultureMajor Achievements• Being promoted to the role instead of applying for the role.• Offsite with my leadership team and Global partners. This was a highlight as this took place in Mumbai, India.• Transforming Production Support it use ITIL frameworks which haven’t been used or endorsed across Group Data.• Not missing a SLA during Covid-19 global pandemic Show less Production Support is a function of this which delivers the repetitive reporting to internal WBC customers. This reporting can be either automated or manual in nature. I am accountable for delivery reporting to Group Operations.a) Report to Senior Manager of Information & Analyticb) Manage the following professionally skilled people:• 1 X Snr Analyst (Global Partner)• 6 X Operations Team Members (Global Partner)• 1 X Snr Problem Analyst (Sydney)• 2 X Production Support Analyst (Adelaide)• 1 X Snr Developer (Global Partner)c) System Owner for Operational Data Warehouse• Accountable for hardware & software in Dev, Test, Prod & DR environments• Accountable for daily automated process to update SQL BI warehouse• Accountable for production of reporting across Australia for Westpac’s Group Operations. • Data Warehouse Security modelsd) Accountable for Departments:• Release & Deployment Management• Issue and Problem Management• Continuous Improvement Projects• Request Fulfilment Activities (ad-hock & regular occurring tasks)e) Responsible for Departments:• Operational activities between Westpac and Global Partner• Drive governance between Westpac and Global Partner.• Human Resource Management – Recruitment and Redeployment.• Define, implement & validate quality standards.• Knowledge Management• Expense Management• Risk Management• Succession Planningf) Develop High Performance cultureMajor Achievements: • Outstanding performance rating• Successful on boarding Global partner without business disruptions• Reduced manual processes by 50% Show less Direct Sales Contact Centre Aug 2003 to Aug 2008Collections Contact Centre Aug 2008 to Jan 2012a) Reported to Centre Mangerb) Managed 4 X BI developersc) Develop awareness of market and evaluate competitive edge by:• Initiate actions that achieve a recognized benefit or advantage• Project Manager process Improvements and Strategic Initiatives which deliver on business unit goals• Change manage improvements with affected business and team members• Facilitate and drive team development• Actively role model, coach and empower peers and colleagues to meet goals• Provide direction and Leadership for peers and business partnersd) Produce regular & ad-hoc reports with meaningful analysis in order to add value to business department. Items include:• Regular and meaningful dashboards based on targets and KPI measures• Individual Scorecards for all layers of management• Develop automated reporting solutions in data warehouse• Ad-hock reporting• Cycle Time analysis Show less

  • Senior Manager Production Support

    Sept 2018 - now

  • Production Support Manager

    Jan 2012 - Sept 2018

  • Senior BI Analyst

    Aug 2003 - Jan 2012

  • Business Analyst

    Feb 1999 - Aug 2003

  • Team Member

    Feb 1996 - Feb 1999