Steven Hanch

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O'Fallon, Missouri, United States

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Timeline
About me
17 Years of management experience, proven performer with an entrepreneurial attitude, tireless work ethic, significant record of operational and sales success.
Education
- Saint Louis Community College
  2001 - 2003
  Na Communication, General 3.5 GPA
  I attended St. Louis Community College Meramec from 2001-2003. While I was there I completed general course study and began taking communications classes. I attended for four semesters while working full time hours some weeks. I had a cumulative GPA of 3.5 and transferred to the University of Missouri-Columbia after my fourth semester.
- University of Missouri-Columbia
  2003 - 2006
  Bachelor's degree Multi-/Interdisciplinary Studies, General
  Interdisciplinary Studies was my major with an emphasis in Communication, Political Science, and Sociology.
Experience
- Walmart
  Jul 2001 - Sept 2011
  - Assistant Store Manager
    Nov 2010 - Sept 2011
  - Zone Merchandise Supervisor
    Apr 2009 - Nov 2010
  - Automotive Support Manager
    Aug 2008 - Apr 2009
  - Automotive Department Manager
    May 2007 - Aug 2008
  - Customer Service Manager
    Apr 2003 - Apr 2007
  - Sales Associate
    Jul 2001 - Apr 2003
- Northern Tool + Equipment
  Sept 2011 - Jul 2020
  Oversaw authorized STIHL® retailer featuring lawnmowers, material handling equipment, scaffolding and an extensive product line of handheld power equipment/tools targeted to the do-it-yourself and professional markets. Performed routine annual and seasonal business planning to meet sales goals. Managed multimillion-dollar P&L and up to 15 employees engaged in customer service, merchandising, sales, warehousing, inventory control and small engine repair.Partnered with corporate Marketing to optimize programs, seasonal promotions and product mix based on local market trends. Determined spacing needs and product placement for integration of new brands. Recruited, hired, trained, scheduled, motivated, coached and developed employees. Helped Associates close sales of equipment, warranties and loyalty credit cards. Assured follow through on SOPs and corporate directives. Show less
  - Store Manager
    Feb 2013 - Jul 2020
  - Assistant Manager
    Aug 2011 - Feb 2013
  - Assistant Store Manager
    Sept 2011 - Jan 2013
- Milbradt Lawn Equipment Co
  Aug 2020 - now
  Warranty Administrator/Service Advisor
Licenses & Certifications
- STIHL Power Equipment Store Management/Owner Certified
  STIHL USA
  May 2020
- STIHL Power Equipment Bronze Certified
  STIHL USA
  May 2020
- Licensed Forklift Operator
  Northern Tool + Equipment
  Aug 2011
Honors & Awards
- Awarded to Steven Hanch
  Highest Audit Score: Midwest 2 Region Northern Tool and Equipment Oct 2018 The store audit is a surprise audit that occurs yearly. We are graded on all facets of the business: record keeping, cash office operations, safety, parts and service, pricing integrity, planogram (POG) accuracy, signage, marketing, loss prevention, and many other items. Our overall score was a 96.4% out of 100% which was the top score in the Midwest 2 region and third highest overall in the company out of 108 stores.
- Awarded to Steven Hanch
  2018 March Madness Tournament Champion for Warranty Sales Northern Tool and Equipment Apr 2018 Like the College Basketball March Madness Tournament we went head to head against other stores in the company. The winner had the highest attachment warranty sales (sales dollars earned vs. sales dollars possible). My store advanced through 5 rounds defeating each store we faced to become the company's champion.
- Awarded to Steven Hanch
  Lowest Shrink In Midwest 2 Region Northern Tool and Equipment Jul 2016 This was given after our annual store's physical inventory. We had the lowest amount of "retail shrink" (dollar amount of product unaccounted for) of any store in the Midwest Two Region of the company.
- Awarded to Steven Hanch
  Lowest Shrink In Midwest 2 Region Northern Tool and Equipment Feb 2014 Lowest retail shrink on an audit. We scored a -0.07% which was roughly a $20 loss.
- Awarded to Steven Hanch
  Core Values Awards Northern Tool and Equipment Jun 2012 I was recognized by my store associates for 3 of Northern Tool's 6 Core Value Awards:1. Provide Value 2. Act with Integrity3. Know Your CustomerI was the only person in my store to be recognized for any core values that year. I remain as the only person to be recognized for as many as 3 awards in my store and my region of stores.
Volunteer Experience
- Volunteer
  Issued by Vets 4 Vets on Apr 2017
  Associated with Steven Hanch