Talk to sales Try for Free
Krista Monjauze

Krista Monjauze

Customer Service Representative

location of Krista MonjauzeToulouse, Occitanie, France

Connect with Krista Monjauze to Send Message

Connect

Connect with Krista Monjauze to Send Message

Connect

  • Timeline

  • About me

    Documentation Manager at Zodiac Pool Care Europe

  • Education

    • Northwest Christian University / University of Oregon

      1990 - 1995
      Bachelor of Arts - BA Communications and French

    • University of Oregon

      1994 - 1995
      Intensive French language studies

      Year-long study abroad program in Poitiers, France.

  • Experience

    • TRM Copy Centers, LLC.

      Jan 1996 - Jan 1998
      Customer Service Representative

      - Provided customer service on copy machines for an international customer base- Negotiated and maintained customer contracts- Dispatched technicians for on-site service

    • Berger-Levrault (Magnus)

      Jan 1998 - Jan 2001
      Technical Support Team Leader

      - Managed a software technical support team of 5 people- Trained internal and external technicians- Provided technical support for software applications (payroll, accounting, and billing)- Conducted on-site software installation and customer training- Specialized in payroll software and official French regulations

    • INTERMEC SCANNER TECHNOLOGY CENTER

      Jan 2001 - Jan 2014
      Technical Communications/Graphics Manager

      Research and development center for data capture products (barcode scanners, scan engines, decoding software solutions).- Managed/created documentation and technical illustrations for scanning products, components, and software- Calculated workload, recruited, and managed contractors- Developed a single sourcing system for documenting scanner configuration software- Analyzed, implemented, and maintained documentation templates, working with US team- Managed document localization projects Show less

    • Honeywell

      Jan 2014 - Jan 2018
      Technical Writer III

      Honeywell Safety and Productivity Solutions - Printing, scanning, and mobile devices for data collection, workflow software, mobile cloud technology.- Plan, organize, and write customer documentation for hardware and software products (user guides, installation guides, integration guides, quick starts, regulatory sheets, online help)- Manage documentation localization of 15+ languages- Collaborate with engineering teams worldwide- Work independently and manage multiple projects simultaneously Show less

    • RH Solutions

      Jun 2018 - now
      Technical Communications Consultant

      Providing technical documentation and illustration services to clients worldwide. Clients include: Honeywell, Meteo France International, Kratos Defense, and Zodiac/Fluidra.

    • PROS

      Feb 2020 - Apr 2023
      Content Strategist II

      Responsible for designing, developing, and maintaining product documentation for PROS Products and Solutions with multi-channel delivery to customers, partners, and employees.

    • Zodiac Pool Care Europe

      May 2023 - now
      Documentation Manager

  • Licenses & Certifications

    • Six Sigma Green Belt

      Honeywell

  • Honors & Awards

    • Awarded to Krista Monjauze
      Go Beyond - Silver Award Honeywell 2018 Krista’s support was very critical to complete the Staging Hub release on time. She helped us by going extra mile supporting the dynamic shift in timeliness and scope, which involved reviewing numerous documents like installation guides for Staging Hub, Enterprise Provisioner and 25+ Help files which internally had around 200+ html's. Krista displayed the Honeywell’s Go Beyond, Act with Urgency and Zealous for Growth behaviors. It was a pleasure working with you and the Dubai Edge - Hyderabad… Show more Krista’s support was very critical to complete the Staging Hub release on time. She helped us by going extra mile supporting the dynamic shift in timeliness and scope, which involved reviewing numerous documents like installation guides for Staging Hub, Enterprise Provisioner and 25+ Help files which internally had around 200+ html's. Krista displayed the Honeywell’s Go Beyond, Act with Urgency and Zealous for Growth behaviors. It was a pleasure working with you and the Dubai Edge - Hyderabad team wants to thank you for all your extended support. Show less
    • Awarded to Krista Monjauze
      Gets Results - Silver Award Honeywell 2017 Krista has had to juggle many projects lately, including a highly visible new offering called AutoCube. When asked to pick up the documentation creation responsibilities for this project, Krista did not hesitate to jump in with both feet. She was persistent in obtaining the information she needed and yet was flexible as the information changed. She also made herself available on her vacation to accommodate the immediate needs for documentation. In addition, Krista has balanced numerous other… Show more Krista has had to juggle many projects lately, including a highly visible new offering called AutoCube. When asked to pick up the documentation creation responsibilities for this project, Krista did not hesitate to jump in with both feet. She was persistent in obtaining the information she needed and yet was flexible as the information changed. She also made herself available on her vacation to accommodate the immediate needs for documentation. In addition, Krista has balanced numerous other projects and has gone out of her way to assist other members of the department on a number of issues. Thanks, Krista for your dedication! Show less
    • Awarded to Krista Monjauze
      Global Bravo - Silver Award Honeywell 2015 Thanks, Krista for attending the OEM Kick-off meeting and gathering great feedback (Voice of the Customer) that definitely will help to improve our OEM documentation. Great work!

  • Volunteer Experience

    • English conversation workshops

      Issued by IUT Université Paul Sabatier - Département Informatique
      IUT Université Paul Sabatier - Département InformatiqueAssociated with Krista Monjauze