Christopher Jackson

Experience

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  Sunbridge Healthcare

  Jan 2007 - Jan 2008

  Administrator in Training
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  ConsultAmerica Health and Rehab

  Jan 2008 - Jan 2009

  Administrator

  Talented nursing home administrator responsible for improving a probationally licensed 62 skilled bed facility with 75 employees. Attained substantial compliance through clearing thirty seven deficiencies, including abuse and quality of care issues; completed the annual survey with two D level deficiencies; received a favorable judgment on two EEOC and one OSHA complaint; increased census by 40%, with a 20% Medicare case mix.

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  Noland Health Services

  Jan 2009 - Jan 2010

  Administrator of Clinical Services

  Managed operations and staff of 80 employees for 104-skilled-bed facility. - Increased census by 15% through marketing, quality assurance, customer satisfaction, and relationship management. - Obtained eight D level and one F level deficiencies during annual survey. - Served on the special projects team during the planning and development of new skilled nursing facility

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  Kindred

  Jan 2009 - Jan 2009

  Interim Executive Director (Contract Position)
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  Golden Living

  Jan 2010 - Feb 2015

  Supported 70 sites by partnering with Executive Directors of high-risk facilities to ensure successful operational outcomes.- Performed stakeholder assessment, needs analysis, site visits, and mock surveys to prepare facility leadership for upcoming surveys. - Interviewed prospective Executive Directors and Director of Nursing candidates, and made hiring recommendations to Area Vice Presidents. - Trained, mentored, and assessed new Executive Directors for competency and developed plans to close identified gaps.- Partnered with leadership to improve operational performance, budgetary management, census growth, labor relations, strategic plan identification, continuous quality improvement, employee engagement, and leadership growth. Show less Managed all facets of operations for a 50-skilled-bed union facility. - Engaged internal and external stakeholders to lead the successful turnaround of a troubled facility. - Maintained strict quality standards, resulting in one level D deficiency in 2012 and two level “D” deficiencies in 2013 during annual state surveys, and zero complaint surveys during incumbency. Additionally, attained and maintained five star CMS rating for two years. - Exceeded financial revenue goals by $196,000 in 2011 and $125,000 in 2012. - Served as Interim Executive Director of an 86-bed sister facility, resulting in improved quality and survey results. - Received numerous facility commendations, including Highest Medicare Rate, Best Skilled Mix, Five Star Award, Best Pressure Ulcer Prevention, Best AR, Zero RN Turnover, Highest Medicare Census Variance, and Top Ten Fall Prevention Show less

  • Agility Executive Director / Operations Consultant

    Aug 2013 - Feb 2015

  • Executive Director

    Jan 2010 - Aug 2013
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  Independent Consultant

  Feb 2015 - Apr 2015

  Consultant
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  Brookdale

  Apr 2015 - now

  Divisional Dementia Care Manager

  Drive program and change management of the Dementia Care Program product line of more than 55+ communities across multiple states with a keen focus on meeting program and regulatory standards. - Collaborate with stakeholders, from the community to the executive level, to provide guidance on the management of resources and budgetary needs of the Dementia Care Program. - Deliver a multi-million dollar increase in revenue over 3 years with the implementation of a falls mitigation technology.- Develop and lead pilots, including communication strategies of innovative technologies, focused on quality of care, patient engagement, and satisfaction.- Build competencies of senior leaders and front-line associates and deliver 9% reduction in turnover for Executive Directors through facilitation of learning and development. - Create and design guidelines, procedures, and best practices for Dementia Care Program. - Interview and assess new program leaders and Executive Directors to recommend candidates for hire. Aligned leaders and sustained engagement post-hire by cultivating a culture of reliance.- Collaborate with sales and clinical teams to increase occupancy and improve retention through community outreach, behavioral problem-solving, resident & family satisfaction, and performance improvement Show less