Rafael Gomez

Rafael Gomez

Digital Systems Engineer

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location of Rafael GomezAtizapán de Zaragoza, México, Mexico

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  • Timeline

  • About me

    Support Center Manager en DOMINION GLOBAL

  • Education

    • Universidad Autónoma Metropolitana

      1987 - 1993
      Engineer Electronic Engineering

      Especialidad en Sistemas Digitales

    • Universidad Autónoma Metropolitana

      1987 - 1993
      Ingeniería Electrónica Sistemas digitales y Computadoras
    • Universidad Tecnológica de México

      2017 - 2019
      Master of Business Administration - MBA 2019
  • Experience

    • Hipodromo de las Americas

      Jan 1993 - Jan 1995
      Digital Systems Engineer

      Design and implementation of a Voice and Data network

    • Intertek Testing Services

      Jan 1995 - Jan 1998
      Team Leader

      Electrical Testing Laboratory Accreditation.Testing Methods developing and implementation

    • Alcatel Indetel

      Apr 1998 - Oct 2001
      Laboratories Chief

      Responsible of Validation and Calibration Laboratories and Quality Engineering SMT and Final Audit.

    • Ingenieria en Computación y Telecomunicaciones

      Oct 2001 - Jan 2005
      Technical Manager

      Web Design and Web HostingComputer Networks installation and maintenance

    • DOMINION GLOBAL

      Jan 2005 - now
      Support Center Manager

      Technical abilities:• Authorized FLUKE SERVICE CENTER• ISO/IEC 17025 Quality System development, maintenance and auditing.• ‎Accredited signatory for 17025 for an ILAC member accreditation body• ‎Methods development and validation for Electrical Metrology. • FLUKE MET/CAL programming.• ‎Trainner for 5502A / 5522A / 8508A / 6100A instrumentsAdministrative abilities• ‎‎Staff Administration.• Balance Scorecard strategy implementation• Kaizen tool implementation• Open System Planning (OSP) Courses taken• MET/TEAM Support, Everett WA (May 2017)• Basic MET/CAL Procedure Writing, Everett WA (March, 2017)• Proficency Testing ISO/IEC 17043:2010, Mexico City (June, 2016)• Criteria of ISO/IEC 17025 approval, Mexico City (Abril 2015)• Service and Repair Training for Pressure and Flow Calibration Equipment, Phoenix AZ and Everett WA (May, 2013)• CENAM Metrology Symposium, El marques QRO. (November 2009)Achievements: Metrology capability increasing for service center to Pressure and Temography. Increased customer satisfaction level reaching 96%. Development, implementation, accreditation and maintenance of quality system. Member of electrical subcommittee of laboratory evaluation at the Mexican accreditation body. Development and implementation of a call center. Show less

  • Licenses & Certifications