Rafael Gomez

Experience

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  Hipodromo de las Americas

  Jan 1993 - Jan 1995

  Digital Systems Engineer

  Design and implementation of a Voice and Data network

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  Intertek Testing Services

  Jan 1995 - Jan 1998

  Team Leader

  Electrical Testing Laboratory Accreditation.Testing Methods developing and implementation

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  Alcatel Indetel

  Apr 1998 - Oct 2001

  Laboratories Chief

  Responsible of Validation and Calibration Laboratories and Quality Engineering SMT and Final Audit.

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  Ingenieria en Computación y Telecomunicaciones

  Oct 2001 - Jan 2005

  Technical Manager

  Web Design and Web HostingComputer Networks installation and maintenance

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  DOMINION GLOBAL

  Jan 2005 - now

  Support Center Manager

  Technical abilities:• Authorized FLUKE SERVICE CENTER• ISO/IEC 17025 Quality System development, maintenance and auditing.• ‎Accredited signatory for 17025 for an ILAC member accreditation body• ‎Methods development and validation for Electrical Metrology. • FLUKE MET/CAL programming.• ‎Trainner for 5502A / 5522A / 8508A / 6100A instrumentsAdministrative abilities• ‎‎Staff Administration.• Balance Scorecard strategy implementation• Kaizen tool implementation• Open System Planning (OSP) Courses taken• MET/TEAM Support, Everett WA (May 2017)• Basic MET/CAL Procedure Writing, Everett WA (March, 2017)• Proficency Testing ISO/IEC 17043:2010, Mexico City (June, 2016)• Criteria of ISO/IEC 17025 approval, Mexico City (Abril 2015)• Service and Repair Training for Pressure and Flow Calibration Equipment, Phoenix AZ and Everett WA (May, 2013)• CENAM Metrology Symposium, El marques QRO. (November 2009)Achievements: Metrology capability increasing for service center to Pressure and Temography. Increased customer satisfaction level reaching 96%. Development, implementation, accreditation and maintenance of quality system. Member of electrical subcommittee of laboratory evaluation at the Mexican accreditation body. Development and implementation of a call center. Show less