Paz Awuah

Experience

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  TwitchHouse Marketing Agency

  Jun 2016 - Aug 2016

  Intern
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  Ghana Rice Company

  Jun 2017 - Aug 2017

  Secretary
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  Cheveux Lynn Beauty Spa and Salon

  Jun 2018 - Aug 2018

  Social Media Marketing Manager
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  ISSERUG

  Sept 2019 - Oct 2021

  • Enumerator

    Jun 2020 - Oct 2021

  • National service personnel

    Sept 2019 - Oct 2020
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  Aya Data

  Mar 2022 - Dec 2023

  Customer Success Officer

  Developed and executed customized success plans for 50+ customers, resulting in a 25% increase in customer satisfaction and a 30% increase in revenue growth.• Built and maintained strong relationships with customers, resulting in a 95% customer retention rate.• Collaborated with cross-functional teams to drive customer-centric initiatives, resulting in a 20% increase in customer adoption and usage.• Analyzed customer data and feedback to identify trends and opportunities, developing targeted strategies to address them.• Identified and pursued upsell and cross-sell opportunities, resulting in a 25% increase in sales revenue. Show less

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  Change Grow Live

  Feb 2024 - Jun 2024

  Empowering Women Everywhere House Support Worker

  Manage a small caseload of female residents through their recovery house journey following homelessness, assisting them in transitioning to long-term accommodation. Actively foster the development of life skills and engagement in recovery activities among residents to enhance their recovery capital.Develop individualized care plans, collaborate with external agencies, advocate for residents' rights, organize community engagement initiatives

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  YMCA Trinity

  Jun 2024 - Dec 2024

  Project Worker

  I provide tailored support to vulnerable individuals, helping them secure stable housing, access financial aid, and develop independent living skills. I assess risks, create personalized support plans, and collaborate with agencies to connect residents to vital services. Through a trauma-informed approach, I ensure a safe, structured environment, de-escalate crises, and empower individuals to rebuild their lives with confidence.

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  Change Grow Live

  Jan 2025 - now

  Outreach Lead

  Driving proactive, harm-reduction outreach for young people (16-25) across Derby City. I lead detached outreach, forge strategic partnerships with police, youth services, and local authorities, and deliver impactful interventions at major events. My work focuses on early intervention, education, and empowering young people to make informed choices about drugs and alcohol. Passionate about safeguarding, advocacy, and breaking down barriers to support.