Talk to sales Try for Free
Shaun Doughty

Shaun Doughty

Information Technology Intern

Followers of Shaun Doughty24 followers
location of Shaun DoughtyLondon, Ontario, Canada

Connect with Shaun Doughty to Send Message

Connect

Connect with Shaun Doughty to Send Message

Connect

  • Timeline

  • About me

    Computer Programmer Analyst Graduate at Fanshawe College

  • Education

    • TriOS College Business Technology Healthcare

      2010 - 2021
      Diploma Information Technology

    • Fanshawe College

      2016 - 2019
      Computer Programming/Programmer, General

    • Fanshawe College

      2016 - 2019

  • Experience

    • Western University

      Jun 2011 - Aug 2011
      Information Technology Intern

    • Sykes Enterprises of Canada Inc

      Mar 2012 - Jul 2014
      Customer Support Specialist

      • Received inbound support calls for small business line of credit accounts• Adjusted customer account balances and applicable fees• Performed account upgrades and changes to annual percentage rates (APRs)

    • Convergys

      Sept 2014 - Aug 2016
      Technical Support Representative

      • Received inbound support calls from internet customers• Provided troubleshooting for basic connectivity/email issues• Installed promotional software bundles

    • The Bradford Exchange

      Oct 2018 - Jan 2019
      Seasonal Customer Support Specialist

      • Received inbound customer service and sales calls from existing/new customers• Placed electronic orders for collectibles in the Bradford Exchange catalog• Upsold relevant products to existing and prospective customers• Handled account inquiries and refund requests

  • Licenses & Certifications

    • CompTIA A+

      CompTIA
      Nov 2010

    • CompTIA Network+

      CompTIA
      Dec 2010