Lewis Campbell

Experience

• 

  Velocity Karts

  Jan 2015 - Jul 2015

  Instructor

  • Delivery Safety Briefings prior to coaching on use of Land yachts and Drift karts.• Customer Service to all ages.• Taking photos for the Social media page.• Set up and pack down of equipment.• Assessing and adjustment course and equipment with regard to weather conditions.• Equipment maintenance.

• 

  JCA Adventure

  Jan 2016 - Apr 2018

  • A Team Leader, Trainer, and staff coordinator for team of up to 60.• Royal Life Saving Society (RLSS) Trainer/Assessor award with specialism in National Pool Lifeguard Qualification (NPLQ) and Automatic External Defibrillator (AED).• Build and Implement a Lifeguard ongoing training plan.• NPLQ, First Aid, and High Ropes Trainer.• Financial planning with regards to First Aid and session maintenance, along with two NPLQ, AED, and First Aid at Work (FAW) courses.• Run regular Team meetings - including one to ones to ensure issues including personal and work related are addressed.• Maintain session equipment (particularly electrical and archery based).• Monitor and manage staff hours and keep them within contracted hours.• Run popular events to improve staff morale. Show less • Deliver 5 Activity Sessions per day to groups of up to 15.• Work with a large variety of people including children, teenagers, families, teachers, religious groups, special needs and sporting groups.• Manage groups in any high risks activities such as high ropes, pool and open water based.• Build teams through trust and teamwork exercises.• Work as part of team to deliver evening entertainment.• Lifeguard pool sessions.• Help guests with challenging situations to face their fears of height and/or water.• Deliver First Aid. Show less

  • Senior Instructor

    Apr 2017 - Apr 2018

  • Activity Instructor

    Jan 2016 - Apr 2017
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  Fusion Lifestyle

  May 2018 - Apr 2022

  • Develop, implement, review and report on the Centre’s Annual Service and financial plans and ensure full understanding across relevant Centre departments. Support the overall process of management and corporate decision making to ensure the Centre maximises its short-term, medium and long-term profitability• In conjunction with the HR team implement effective recruitment, people management, development, retention and succession planning strategies.• Line management responsibilities for recruitment, induction, delivering training, appraisals, development and performance management of staff; including 1-2-1’s. Ensure the Centre operating objectives and standards of performance are owned by management team and employees• Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate• Lead and develop an effective and cohesive Centre Management Team, to deliver on their individual and Centre objectives• Management, compliance, monitoring, reporting and communication of financial and best practice legislature• Ensure customer, third party and client relationship management processes and procedures are fully implemented in the centre• Deliver high quality services and standards within the centre at all times• After returning from furlough, I was also seconded as a Dual Site General Manager to take care of a second site from June to December while another GM was recruited into post and then mentor the New GM until they were able to work independently. Show less • Drive and achieve centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels• Drive all programming, maximizing Swim School and exercise class occupancy; and facilitate third party bookings and invoicing.• Ensure the delivery of enjoyable, cost-effective and safe activities• Establish and maintain excellent relationships with our customers and local council. Review marketing collateral regularly to ensure it is effective • Responsible for the day-to-day management of the leisure centre, carrying out the Team Leader role when on the duty management shift• Deliver high quality services and standards within the centre and ensure all safe systems at work are adhered to• Ensure that all contracts, licenses and documentation required for the safe and effective operation of the centre are in place and adhered to consistently• Support the preparation of annual service plans, financial plans and statistics• Supported by the Divisional Technical Trainer, ensure IQL CPD, record keeping, and verification requirements are complied with at the Centre• Adhere to the Equality and Diversity Policy, Health and Safety procedures, operating procedures, customer service standards and uniform policy at all times Show less • A Team Leader, Trainer, and staff coordinator for the building.• Manage and Deliver Ongoing Lifeguard training in accordance with RLSS guidelines.• Conduct Interviews for new and potential staff.• Manage Health and Safety across the Centre and produce Risk Assessments and ensure staff compliance within new Risk Assessments.• Resolve Complaints on a wide range of issues from maintenance to membership issues.• Continually monitor Health and Safety of the Pools with regular checks and scheduled backwashes.• Resolve curtail maintenance and ensure daily operation of the centre can continue.• Required to take charge of serious first aid incidents, coordinate with Emergency Services, communicate with responsible persons, and documentation of incidents.• Manage the weeks staffing for the daily operations and find cover, or make operational changes to fit the staffing level all while staying in budget.• Write the Daily Lifeguard Matrix for the staff and ensure the online timetable for guests was accurate. • Monitor stock levels across the building from Swimming Merchandise to Pool Chemical Levels and raise orders when stock is low.• Monitor Staff performance by conducting one to ones, probationary reviews, and implementing Personal Improvement Plans where necessary.• Promote Memberships and monthly sales targets with the sales team and assist where necessary.• Construct the centres half term pool schedule implement it and co-ordinate over the half term period. • Monitor Cash flow and cash handling behind reception and investigate any till variance.• Control Activity set ups/change overs for bookings.• Ensure Block Bookings have the correct documentation, Risk assessments, Proof of qualifications, and payments are all correct. Show less

  • General Manager

    Sept 2019 - Apr 2022

  • Operations Manager

    Nov 2018 - Aug 2019

  • Team Leader

    May 2018 - Nov 2018
• 

  Oxford City Council

  Jan 2021 - Mar 2021

  Team Leader

  Whilst on Furlough during the third national lockdown I was approached to be the Team Leader at the Asymptomatic Covid Testing Centre in Oxford City. The aim of this project was to test front line workers during the pandemic on a regular basis to catch anyone who was potentially carrying Covid and not showing symptoms to ensure that they were not spreading the virus without realising it. I was an instrumental part of the initial set up of the centre establishing systems of work, customer journeys, recruiting and training staff, and establishing community contacts to help ensure that the community was getting regularly tested. Working alongside Oxford City Council, Public Health, and the Fire and Rescue Service we set up the most efficient Asymptomatic testing centre in Oxfordshire and I was used as the practical expert in setting up the newest site set to open in West Oxfordshire on the 29th of March. Show less

• 

  Stubbers Adventure Centre

  May 2022 - Jun 2023

  Head of Centre

  • Creating a positive staff environment where staff are proud to be part of the Stubbers family, developing their skills and building their careers.• Rebuilding financial reserves through development of the park and associated activities and by effective expenditure control with a particular focus on the staffing payroll, improving staffing efficiencies, and cross departmental working.• Equipping team members to provide rewarding and enriching experiences for guests with the confidence, competence, and support of its management team.• Creating resources and communication platforms enabling better cohesion across staff at all levels.• Retaining confidence of the regular client groups by streamlining the booking process through efficient administration, and communications.• Development of essential business documents including the Staff Handbook, Standard Operation Procedures and Emergency Operation Procedures, compliance checking processes, risk assessments, session plans, and training programs.• Management of National Governing Body accreditations including AALA, RYA, BCU, BSUPA, IOL, LOC Quality Mark, and NICAS• Control and oversight of departmental budget planning, spending, and forecasting.• Maximising bookings efficiency to hit financial targets ensuring the site was able to deliver the activity programme for day and residential guests.• Review and completion of RIDDOR Reporting for Accidents and Incidents that occur at Stubbers and implementing process changes where appropriate.• Management and review of external contracts for IT software, office equipment, maintenance contractors, and pension providers.• Act as an integral member of the Safeguarding team. Reviewing and re writing company policies and procedures where necessary.• Oversight of recruitment, retention, induction, and training staff across all departments. Ensuring safer recruiting practices were followed. Show less

• 

  THE CREATIVE OUTDOOR GROUP LTD

  Sept 2023 - now

  Deputy Manager