David Mikhael

Experience

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  Harvey Norman

  Mar 2003 - Nov 2006

  Computer Floor Sales

  · Sales of software, computer systems and peripherals.· Management of communications area (mobile phones, network components, etc)· Communication with customers, educating them on current technology and assessing/meeting their specific requirements.· Management of warranty and repair process.· Sales and coordination of finance for many customers with GE, Buyers Edge or Flexirent.

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  Corporate Express

  Feb 2007 - Oct 2009

  Sales Support

  - Order taking and following these through until customer receipt.· Quoting on various IT hardware/software components for clients.· Backorder management.· Negotiating prices from various suppliers· Working onsite with a major client twice a week to personally attend to any queries they may have.· Managing the return of faulty goods.· Working internally with various teams to accomplish customer satisfaction.

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  Staples Australia Pty Limited

  Oct 2009 - Apr 2016

  Account Manager

  Successfully transitioning to Account Management allowed me to grow my skills in certain areas such as: org chart navigation, business planning, project management and solution selling among other things. I enjoyed YoY growth in key accounts and managed to always ensure that the customer is completely satisfied with the outcome. - Delivering on a $1m GP ($10m revenue) target on a yearly basis by managing the growth on the largest IT account in Staples- Supreme customer service achieved by blending sales with Service Delivery- Managing major customer roll-outs nationally (including rural mines) by stakeholder management and being involved in every step to ensure there are no issues- Inventory management and customised reporting for both spend and back orders presented to key contacts on a regular basis Show less

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  Winc ANZ

  Apr 2016 - Apr 2020

  Leading a national team of 7 Product Specialist, my focus shifted from managing day to day operations to devising a strategy for a go-to-market plan and work with key stakeholders in order to grow market penetration within Winc's vast customer base.Key Achievements- Keeping Customer Success as the core value, devised and implemented a restructure that aligned Key Customers with a dedicated team whilst also providing customer vertical alignment, allowing for greater synergy within the greater business- Identify and collaborate with key stakeholders across the business to enable a holistic solution to the greater customer base- Led training/demo sessions and aligned with outside sales teams to achieve greater market penetration in both the Industrial and Education verticals - Successfully navigated system migrations to ensure the service levels of our clients are not impacted- Collaborating with Marketing managers and Partners to develop tailored campaigns targeting customers within specific verticals Show less Having enjoyed major success in Account Management, I became a senior member of the team - allowing me to further develop leadership skills - whilst also being called upon by the sales teams to provide expertise in problem solving, on-boarding and enterprise account retention.Achievements- Achieved 160% to target - earning a spot in the Staples President's Club in 2016- Successfully managing and growing CSC (now DXC) account from $11m to $14m- Successful account retention with several key accounts which included Healthscope, Charles Darwin University and a range of problem accounts in Perth - including travel- Successfully on-boarded major key accounts in Transpacific, BMA Coal, and UoA - helping with roll-out scheduling, setting up online ordering platform and providing training- Successfully navigated customer implementations with minimal effect to service levels - assisting in Ariba B2B implementations and online catalogue management- Team lead 8 Internal Account Managers in the ANZ region - including regular trips Show less

  • Sales Manager - Inside Sales - Technology

    Oct 2018 - Apr 2020

  • Senior Product Specialist

    Apr 2016 - Oct 2018
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  Trident

  Jul 2020 - Jan 2023

  Business Development Manager

  Understand businesses and working with my contacts to identify pain points and what the ideal scenario looks like. Utilising all resources around me to carve different options to ensure the perfect solution is discovered and that ideal situation becomes reality.Providing a sublime customer experience by open communication, expert advise and a broad solution set particularly for (but not limited to) Education, Healthcare & SMB.- Let Trident run your IT with their extensive Managed Services offering- Expansive project-based Professional service team to assist in achieving both short or long term goals- Stay safe with end-to-end security solutions- Industry-leading 24 hour national service desk support particularly for our Health customers- Networking subject matter experts on hand- Storage and Data Centre offering- Sky speed internet provided by our own fixed wireless network (Spirit)- Voice / Print / Data solutions (Voice Print Data)- Multiple tier 1 vendor relationships - best solutions, best pricing Show less

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  Spirit Technology Solutions

  Jan 2023 - May 2024

  National Sales Lead Health and Education
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  Novo3

  May 2024 - now

  Senior Technical Account Manager