James Odero

James Odero

IT support intern

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location of James OderoKenya

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  • Timeline

  • About me

    User

  • Education

    • Kenyatta University

      2009 - 2013
      BSc, Telecommunication & Information Technology Engineering
  • Experience

    • United state international university (Kenya)

      Jun 2011 - Sept 2011
      IT support intern

      -Desktop and laptop software installations,lan and wifi configuration.-Monitoring & maintaining computer ,systems,printers &networks both onsite and remotely-End user support to staff/client support both in remote assistance and hands on.-Administrative active directory handling in creation of faculty and students account.-Linux systems troubleshooting ,support and Linux antivirus handling.-ICT assets inventories tracking and administration-Help desk tickets management on our Lan support helpdesk management system Show less

    • West Indian Ocean Cable Company (WIOCC)

      May 2012 - Aug 2012
      NOC ENGINEER

      -Checking of alarms on the OMS system.-Fault handling and escalation.-Monitoring and managements of faults on the WIOCC composite networks.-Opening the clients and the WIOCC management on the case resolution progress.-Opening of tickets,troubleshooting and closing of tickets.-Following up the the reasons for outage(s) and updating customers.-First level support contact of the WIOCC NOC.

    • Mannai Corporation QSC

      May 2014 - Jun 2015
      Telecommunications Engineer

      -Troubleshooting and maintaining of router and switches.e.g huawei router-Installation and layering of fiber to homes and business premises.-Generating reports on each assignment to the supervisor-OSP & ISP network testing and troubleshooting.-Safety & HSE mainatainance-Surveying and inspection of ONT &indoors and outdoors cables in buildings.-Installation,termination and testing of UTP cat 6 and cat 3 cables.-Responding to emergence and non emergence repairs calls of OSP & ISP fiber optic network Show less

  • Licenses & Certifications

    • CCNP Routing & Switching Certification

      Cisco
      Aug 2015
    • CCNA Routing & Switching Certification

      Cisco
      Aug 2013