James Odero

Experience

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  United state international university (Kenya)

  Jun 2011 - Sept 2011

  IT support intern

  -Desktop and laptop software installations,lan and wifi configuration.-Monitoring & maintaining computer ,systems,printers &networks both onsite and remotely-End user support to staff/client support both in remote assistance and hands on.-Administrative active directory handling in creation of faculty and students account.-Linux systems troubleshooting ,support and Linux antivirus handling.-ICT assets inventories tracking and administration-Help desk tickets management on our Lan support helpdesk management system Show less

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  West Indian Ocean Cable Company (WIOCC)

  May 2012 - Aug 2012

  NOC ENGINEER

  -Checking of alarms on the OMS system.-Fault handling and escalation.-Monitoring and managements of faults on the WIOCC composite networks.-Opening the clients and the WIOCC management on the case resolution progress.-Opening of tickets,troubleshooting and closing of tickets.-Following up the the reasons for outage(s) and updating customers.-First level support contact of the WIOCC NOC.

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  Mannai Corporation QSC

  May 2014 - Jun 2015

  Telecommunications Engineer

  -Troubleshooting and maintaining of router and switches.e.g huawei router-Installation and layering of fiber to homes and business premises.-Generating reports on each assignment to the supervisor-OSP & ISP network testing and troubleshooting.-Safety & HSE mainatainance-Surveying and inspection of ONT &indoors and outdoors cables in buildings.-Installation,termination and testing of UTP cat 6 and cat 3 cables.-Responding to emergence and non emergence repairs calls of OSP & ISP fiber optic network Show less