Andy Kaye

Experience

• 

  Hbos Plc

  Jan 2004 - Apr 2006

  Team Manager in Savings department HBOS Leeds Contact Centre Department of over 200 colleaguesKey Achievement• Coached 17 strong part time student team to top of department league table for sales and service – was asked to lead new student team pilot Development Partner, HBOS Leeds Contact Centre – Working in all departments of the contact centre with over 1500 colleaguesKey Achievement• Achieved highest and second highest ever customer satisfaction survey score for Development Centres – 92.5% and 91.4%.• Created and delivered the 4 week planning process for the department Team Leader, Bank Account, Halifax Bank of Scotland Leeds Contact Centre – department of 250 colleaguesKey Achievement• Coached 3 team members to become team leaders within 2 months of starting with the company• KPIS for team and self exceeded in 2 months

  • Team Manager

    Nov 2005 - Apr 2006

  • Development Partner

    Jul 2004 - Nov 2005

  • Team Lead

    Jan 2004 - Jul 2004
• 

  Lloyds Banking Group

  Apr 2006 - Sept 2012

  Learning And Development Specialist

  7/2010 – 9/2012Learning Consultant, Group Executive Functions Learning Team, Lloyds Banking Group Based in Sheffield, delivery nationwide to an audience of over 55000 colleagues• Drive projects such as Retail Finance Grade E Development Programme, Decision Science Boot camp, Learning and 3 separate Academy's Live Meets, Performance Management Workshops, Producing monthly Development newsletters for Risk and Finance Areas - all of these for over 6000 colleagues• Work with Colleague Engagement groups from Risk and Finance Areas to increase Training and Development activity increasing colleague engagement scores from 78% to 88% • Session delivery via face to face, conference call and Live Meeting• Promotion of Learning Solutions – Academies, E-Learning, Online Learning, successfully increasing awareness of these solutions• Team/Line Manager for Training colleagues• Facilitate MBTI sessions and Situational Leadership Workshops for individuals/teams• Design and deliver training programmes (induction, skills, systems, processes, products). Key Achievements• Senior Development Programme designed and delivered for Retail Bank Finance Area – 155 colleagues signed up• Live Meeting Delivery – expert level and delivery champion, training colleagues to deliver via this method• New Induction Process designed and delivered for two Retail Bank Areas – available to over 6000 colleagues• Pan Finance Performance Management Training solution delivered via both delivery and management of a project team• Training Newsletters have improved colleague take up of development solutions - increase in Live Meet attendance by 200%, uplift in colleague engagement scores to 88%• Business in the Community volunteering day co-ordinated and delivered• Nominated for awards by 3 colleagues in recognition of assistance given with their development4/2006 – 7/2010Learning & Development Consultant Retail Learning Team TNA, Workshop design, delivery and stakeholder management. Show less

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  QA Ltd

  Oct 2012 - Jun 2017

  Full training cycle management for large corporate Customer Programmes, including Leadership, Graduate and Apprentices and public schedule workshops Design and delivery of bespoke and public schedule workshops and programmes. Lead delivery consultant for large corporate leadership programmes Design and delivery of bespoke and public schedule leadership, management and business skills workshops

  • Learning Programme Manager

    Oct 2015 - Jun 2017

  • Senior Learning Consultant

    Oct 2014 - Oct 2015

  • Learning Consultant

    Oct 2012 - Oct 2014
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  AKLD Training Ltd

  Jun 2017 - now

  Learning And Development Specialist (business owner)

  • Learning Programme Manager, Leadership management and business skills team• 24 years in Banking, working at Barclays for 18 years and Lloyds for 6• 12 years of Line Management experience• 9 years of Learning and Development experience, using the full learning cycle• Previously Learning and Development Consultant with Lloyds Banking Group, working in their Retail Learning Team Face to face and Virtual Delivery, using Adobe Connect, Webex, Zoom, Microsoft Teams• Certificate in Training Practice (CIPD)• Qualified Business and Life coach - Associate of the European Mentoring and Coaching Council• Strength Deployment Inventory Accredited• Myers Briggs Type Indicators Step 1 Accredited• Worldsview Level 1A Accredited for Heart of Leadership• Blanchard’s Situational Leadership II Accredited - re-accredited June 2020• PRISM Accredited• Worldsview Level 1A Accredited for 9 Conversations • MSP Foundation Certificate in Managing Successful Programmes April 2015 Show less

• 

  World Class Leadership

  Feb 2018 - Feb 2019

  Co-Founder

  Our purpose is simple. To help you build great leadership teams and great leaders. www.worldclassleadership.co.uk

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  Learning Solutions Matter

  Feb 2021 - now

  Associate Trainer
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  Live And Learn Consultancy

  Apr 2022 - now

  Freelance Trainer