Eric Igbifa

Experience

• 

  Fan Milk Nigeria

  Sept 2017 - Jul 2019

  • Devised processes to boost long-term business success and increase profit levels. • Increased profit by streamlining operations. • In charge of day to day running of the business • Played supervisory role to other employees • Attended to customers with enthusiasm and closed more sales • Compiled cash entries into the ledger with nearly 100% accuracy • Devised processes to boost long-term business success and increase profit levels. • Increased profit by streamlining operations. • In charge of day to day running of the business • Played supervisory role to other employees • Attended to customers with enthusiasm and closed more sales • Compiled cash entries into the ledger with nearly 100% accuracy

  • Account Manager

    Sept 2017 - Jul 2019

  • Operations/Retail Sales Manager

    Sept 2017 - Jul 2019
• 

  Food Concepts PLC

  Aug 2020 - Nov 2022

  Assistant Branch Manager

  • In charge of profitable daily running of the restaurant• Maintained continuous increase of gross profit from 38% to 45% which is over 8 million naira after tax. • Delivering continuous improvement initiatives resulting in service excellence, profit growth through cost management, waste reduction and process efficiencies.• HR/Staff management, in charge of management team and staff orientation, training, development and management. • Up to date and regular report writing and projection of sales• In charge of Financial and Inventory Management of the store• Daily stocktaking and update of goods and products in the store Show less

• 

  Hotel Neben

  Feb 2022 - Jan 2023

  General Manager

  * Oversaw day to day profitable running of hotel with over 18 rooms and 12 staff.• In charge of financial activities such as setting room rates, establishing budgets, forecasts and allocating funds to departments• Promoted hotel brand by incorporating new social media marketing program, resulting in 80% increase in patronage.• Streamlined business process, budgets and procurement strategies ad costs leading to 100% improvement in profit maximization and costs optimization.• Hired and trained new employees, demonstrating best methods of serving clients and guests.• Exceed goals through effective task prioritization and great work ethic.• Increased customer service ratings through excellent personable service. Show less

• 

  Devyani International (Nigeria) Ltd.

  May 2022 - now

  • Role modeled 100% CHAMPS attitude• Trained and mentored new employees to maximize team performance. • Managed schedules, accepted time off requests and found coverage for short shifts. • Coached team members to optimize performance and motivate them toward more efficient work. • Adhered to company standards and compliance requirements for operations and cleanliness of areas. • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth, which increased customer count from between 95 – 100 to over 300 customers daily Show less • Trained and mentored new employees to maximize team performance. • Managed schedules, accepted time off requests and found coverage for short shifts. • Coached team members to optimize performance and motivate them toward more efficient work. • Adhered to company standards and compliance requirements for operations and cleanliness of areas. • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth, which increased customer count from between 95 – 100 to 150 – 200 customers daily Show less

  • Restaurant General Manager

    Jan 2024 - now

  • Assistant Restaurant Manager

    May 2022 - Dec 2023