Omar Allam

Experience

• 

  TE data

  Jul 2013 - Dec 2018

  • effectively communicate infrastructure event status and impact to management.• Implement the more complex day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work.• Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times.• Follow all relevant policies, processes and more complex operating procedures so that work is carried out in a controlled and consistent manner.• Liaise with appropriate members of the same family or other families as appropriate, to collect and collate information required to work on solution implementation.• Document processes and changes within the environment.• Access network Hardware such as core and access devices.• Open cases with Vendors [Cisco, Juniper and Alcatel] for any network failure.• Open and troubleshoot cases with up-stream provider for any routing or physical failure. • Working on Cisco Routers/Switches (4500, 3560, VXR 720X, 7600, ASR1004, ASR1006, ASR9006, GSR 12k and CRS)and Juniper routers (M7i, M10i, MX480, MX960 and M320) and switches. • Working on transmission speeds like E1 , E3 and STM-1 till STM-64.• Handling and Trouble-Shooting all failures occurs at DSLAMs (Huwaie , Alcatel and ZTE) which related to hardware failures and ADSL logical solutions.• Use tools and utilities to resolve network performance and related system/network issues.• Escalate issue trouble tickets when appropriate utilizing escalation procedures.• Work with other teams to help them define appropriate alerts for network incidents and performance bottlenecks.• Working to solve all ADSL and SHDSL physical and logical solutions.• Configure static IPs to Customers from TEData DHCP pool.• Configure VPN over ADSL to ESP customers.• Monitor network using different tools [HP NNMi, Huawei T2000, Alcatel (AMS, AWS, PHM and Go-global) and Whats up]. Show less - Responsibilities:• handling customer site technically and new installation visits as well.• Administration experience in internet related services such as Proxy, RADIAS, mail, web servers.• To configuring ADSL CPE and other configurations.• Network monitoring, routing and switching (LAN and WAN).• Configuring Computer Peripherals• Diagnose and resolve technical hardware and software issues.• Network Security (Firewalls, DMZ architecture, VPN, Internet gatewayarchitecture for especially the enterprise is using multiple ISPs).• Install, configure, and maintain Ethernet networks, network cabling, and other related equipment (modems, routers, switches, etc ….). Show less • Ensure action notes are input onto database before call end• Follow correct procedure for escalating calls to team leader• Systems action notes to be correct, up-to-date and relevant• Attendance/time keeping to be exemplary• Handles internal and external customer inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.• Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.• Be prompt for work and back from breaks.• Adhere to CCC rules• Effectively interprets the needs of the customers, maintains and enhances standards of quality for the services offered.• Builds a customer relationship, which adds value to the customer leading to a long term profitable relationship.• Shows a broad knowledge and services and their competitive advantages.• Follows the appropriate guidelines and procedures for any given situation.• Performs all duties assigned to him/her by the team leader and supervisor. Show less

  • Network Operations Center Engineer

    Jan 2015 - Dec 2018

  • Retail & Home visits Customer Service Support Outlet & Visits Technical Support Specialist

    Jan 2014 - Dec 2014

  • Technichal Support Specialist Contact Center

    Jul 2013 - Dec 2013
• 

  Orange Business Services

  Jan 2019 - Jan 2021

  Global Tech Support Senior Specialist (WAN Optimization Expert)

  The role’s purpose is to proactively detect, troubleshoot and resolve medium/high complexity customer faults by providing 3rd level technical support to ensure high level of IS Customer satisfaction.• Act as technical escalation point for all kind of network devices failures and degradation .• Work as SPOC with different type of vendors like (Riverbed , Cisco, Juniper, etc..).• Detecting and diagnosing customers network faults based on different vendors and Technologies (Routers, Switches, Firewalls, Storage data center devices ,proxies, Wan Optimizers ,Packet shapers, Wireless controllers ,etc …).• Provide remote guidance to on site field engineers or customers during device installation or network fault isolation globally . • Actively be involved in ensuring SLAs commitments are met.• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.• Monitor systems, customer networks and products, dealing with alerts and events as appropriate.• Provide statistical information on activities status and prepare technical reports as required.• To undertake any other reasonable task as assigned or deemed necessary by management. Show less

• 

  Telecom Egypt

  Jan 2021 - now

  • Designed and implemented network solutions to align with business objectives, optimizing Total Cost of Ownership (TCO) and reducing Operational Expenditures (OPEX) and IT expenses.• Ensured high availability and performance of network infrastructure, maintaining robust connectivity and minimal downtime.• Reviewed and executed comprehensive designs for IP networks, including LAN, WAN, and Data Centers, ensuring scalability and security.• Architected Corporate Datacenter Active Switching Solutions, utilizing Cisco Nexus (2K, 5K, 7K, and 9K) and Juniper (QFX 5K, EX 8K/4K/3K, and MX series) platforms to enhance network efficiency and reliability.• Supervised Data Network Enhancement Initiatives, including software/hardware upgrades and implementation of new features to maintain cutting-edge network capabilities.• Developed and presented business cases and technical proposals to stakeholders, ensuring alignment with strategic objectives and budgetary requirements.• Led new IT and Operations Data Center projects, coordinating communication and collaboration between network engineering and operations teams to ensure successful deployment.• Collaborated with vendors and partners to review and validate new equipment, ensuring compliance with Bill of Materials (BOM) specifications and operational standards. Show less • Working on DHCP server Linux system, Cisco switches, juniper switches, firewalls (Fortinet , paloalto, juniper SRX) wireless system (Aruba system),• Managing TEData Corporate network using commercial products Cisco (65xx, 29xx, 35xx, Nexus switches), Juniper (QFX, EX4200, EX8200), Hp, Aruba,• infrastructure solutions and projects from network and high availability, business continuity.• Designing and Operating Solution for TE Data Corporate Branches and HQs.• Assessing TEData Corporate network to make sure it is secure and in compliance with TEData policies.• Designing Corporate Datacenter Active switches including Cisco Nexus 2k, N5k, N7k,N9K And Cisco ASRs designing• Provisioning all TEData Corporate switches (Cisco, Juniper)• Updating the configuration templates (Cisco, HP, Juniper)• Handling all planned and unplanned outage related to Corporate network. Show less

  • Supervisor Network Engineer

    Sept 2024 - now

  • Senior Network Engineer

    Jan 2021 - Sept 2024