Scott Thomas

Experience

• 

  Sears Roebuck and Company

  Jun 1983 - Apr 1984

  Programming Analyst
• 

  Michigan State University

  Apr 1984 - now

  Assigned to improve Departmental Support Systems after reorganization. Worked on buildling team to support desktop, laptop, and mobile devices for IT Services and offer solutions for support for other departments on the MSU campus. Established pricing models, created documentation to establish consistent methods of providing service and to allow staff to provide backup support to all customers. Built relationships with key customers. Secured approvals for staff training. Established campus agreement for departmental operating system and office software to ease deployment of software. Show less Assistant Director of Academic Technology Services. Sections managed during this time included: Help Desk call center, Help Desk walk-in center, Web Team, Training, Communications, Datacenter Operations, and Systems Integration.• Staff ranged from 6 direct reports and 25-40 staff members • Managed staffing transitions and merger with another department• Played a key role in coordinating the implementation of the CA Service desk ticketing system across three departments• Handled layoffs and transition of Datacenter Operations staff• Significant work in collaboration across units to accomplish goals• Worked with University Relations and the MSU Web Team on joint projects and to develop and implement the service and policies of a campus-wide content management system Show less Promoted to additionally manage combined sections of Consulting Services and operations departments and to coordinate implementation of a new consulting and support model for the MSU Campus and serve as a member of the executive management team.• Managed consulting, training, and sales divisions which consisted of 24 full-time employees and a large group of student employees.• Major contributor to design and implementation of knowledge management system techbase.msu.edu.• Major contributor to design and implementation of servicestatus.msu.edu service status information system.• Worked to improve computing support to campus customers in cost constrained environment• Develop plan to reduce student workforce• Migrated Computer Store database and website to SQL Server/Visual Basic/ASP application from mainframe application. Integrated MSU order status with Dell order processing system to allow customers to view order status of Dell systems without contacting MSU sales staff• Served on the higher education advisory council for Dell Computer Corporation in Austin Texas Show less Assigned to manage Computer Store operations and staff in addition to the Computing Information Center. • Managed 14 full-time employees and 45 students.• Restructured and automated Computer Store operations permitting staff to handle a dramatically larger workload. • Moved store operations online. Online pricing and ordering were added as technologies became available (local system, to Gopher, and then to a web site). Built point of sale system on mainframe and then ported to SQL server based application.• Increased marketing and promotional activities • Negotiated new hardware and software contracts with MSU’s purchasing department. Increased product lines from four to over 150 • Increased sales from $800,000 to over 10 million Show less Assigned to manage Computing Information Center after reorganization. Demonstrated ability to handle increased management responsibilities. Reorganized operations and implemented database systems to increase efficiency and customer service. • Responsible for mainframe, statistical, and network consulting to faculty, staff and students• Managed full-time and student programmer/consultants • Developed database for staff project tracking with automatic reporting and notification functions• Taught seminars on development and use of database software • Established call routing and problem escalation system Show less

  • Systems Analyst/Consultant - Messaging and Collaboration

    Apr 2015 - now

  • Consultant/Analyst for CIO Office

    Aug 2014 - Jun 2017

  • Integration Manager - IT Services/University Systems

    Apr 2013 - Aug 2014

  • Departmental Support Manager - IT Services

    Jan 2012 - Apr 2013

  • Assistant Director – Academic Technology Services

    Jan 2003 - Apr 2013

  • Division Manager - Computer Laboratory/Academic Computing & Network Services

    Feb 2000 - Jul 2003

  • Manager - MSU Computer Store and Computing Information Center

    Jul 1990 - Feb 2000

  • Manager - Computing Information and Support Services

    Jul 1988 - Jul 1990

  • Systems Analyst/Manager - Graphics Laboratory

    Sept 1987 - Jul 1989

  • Programmer/Analyst-Consultant

    Apr 1984 - Sept 1987