Marvin Muñoz

Experience

• 

  Hewlett Packard Enterprise

  Dec 2010 - Mar 2015

  - Managed the team’s configuration management process to comply with the organization’s global policy- Maintained the configuration database to cater business requirement - Performed quarterly configuration database review and reporting for configuration item updates and compliance- Catered requests for configuration item creation/modification as needed in respective services- Represented configuration management process on the team's certification during the ISO20K audit - Managed team resources’ tasks for daily delivery of operations- Provided governance and direction in terms of open issues and daily tasks- Ensured enough and proper support are in place during the shift to avoid operational disruption- Led improvements of the resources within the shift through capability enhancement and deeper business knowledge - Application expert designated to provide solution and insights in terms of technical aspect of the application- Practiced incident, problem and change management to provide resolution to data quality issues- Technical gatekeeper of the application for any enhancements and fixes - Provided first line of technical support on data warehousing and reporting through Unix and Oracle SQL- Performed application monitoring and processing failure resolution- Collaborated with other Duty Managers to ensure efficiency and delivery of the day to day tasks

  • Configuration Manager

    Mar 2012 - Mar 2015

  • Shift Lead

    Jun 2011 - Feb 2013

  • Application Single Point of Contact

    Jun 2011 - Feb 2013

  • Duty Manager

    Dec 2010 - May 2011
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  Hewlett Packard Enterprise / DXC Technology

  Mar 2013 - Jan 2018

  Service Level Manager

  - Manages end-to-end delivery of the service provided to business partners through application of ITIL processes- Negotiates, agrees and maintains service level agreements with business partner- Ensures operational level agreements are in place for support teams’ guide- Govern operations support teams for continuous delivery of quality service- Manages all escalations related to handled application/s- Owns external communications or management updates of significant issues related to handled application/s- Performs service health checks through regular service review and reporting- Drive service improvements and flexible support capability to ensure delivery of evolving business need- Control execution while also providing support to release to operations projects related to the service Show less

• 

  Hewlett Packard Enterprise

  Jun 2016 - Aug 2016

  LEAN Project Head

  - Led the LEAN project of the team- Facilitated LEAN refresher/training for the team to ensure proper knowledge for the LEAN activities- Managed the timeline, continual progress and regular update of the projects- Created LEAN boards for Visual Management

• 

  Hewlett Packard Enterprise

  Oct 2016 - Dec 2016

  Scrum Master

  - Work stream Scrum Master- Applied Scrum framework in capability building of the team- Led a team to implement agile action steps

• 

  DXC Technology

  Apr 2017 - Dec 2017

  - Overall Scrum Master- Led a team of work stream Scrum Masters on effectively applying Scrum principles to the work stream team members- Managed needed help of the Scrum Masters and the work stream members to remove impediments- Delivered agreed products to Product Owners

  • Service Level Manager

    Dec 2010 - Dec 2017

  • Overall Scrum Master

    Apr 2017 - Jun 2017
• 

  Maersk Drilling

  Jan 2018 - Aug 2022

  - Manages health of integration and finance applications to deliver day to day business need- Manages a team of developers and support members to deliver both project and operational needs- Performs service health checks of applications through regular service review and reporting- Spearheaded application status/health reporting for the team- Handles communication to stakeholders for important updates- Drive application and team improvements to help with the evolving business needs- Implements SCRUM practice to integration projects to promote work efficiency- Reviews application contracts and agreements to ensure scope of work for all parties- Discusses changes to the contract or agreement with all concerned parties- Manages Service Level Agreements for applications being handled- Manages escalations related to team and applications handled- Conducts team meetings and individual team member discussions as part of team/individual management and improvements Show less

  • Senior Application Manager

    Oct 2020 - Aug 2022

  • Application Manager

    Jan 2018 - Sept 2020
• 

  Noble Corporation

  Aug 2022 - Apr 2023

  Integration and Development Manager

  - Lead a team of Integration Engineers, driving quality in deliverables and technical excellence for the team - Contribute to and implement the integration principles and standardize integrations across the organization - Analyze and estimate business requirements from stakeholders, business partners, project managers and product owners and translate into technical tasks - Design, develop, test, and deploy integrations - Monitor and support all delivered integrations and identify optimization potentials Show less

• 

  OpenText

  May 2023 - now

  Manager, Cloud Applications Consulting