Phillimon Pilusa

Experience

• 

  Gijima

  Mar 2014 - Mar 2015

  Responsibilities: Providing onsite support at City of Tshwane Municipality Software+ Hardware Support on Lenovo, DELL, HP workstations Joining/re-joining computers from the domain Mapping network drives Resetting passwords on AD Loading/re-loading Operating Systems, windows XP, 7, 8.1 Setting up new user profiles Connect users to network and local printers Create shared folders for users, give permissions to users Reserve IP addresses for Printers/workstations in DHCP Clear IP leases on DHCP Configure DHCP server/Windows Deployment Server  Perform backup on tapes using Symantec backup Exec Rack/De-Rack servers, network cabling for infrastructure Remote Desktop Support to clients Installation of software’s, anti-virus Recreate user profile and restore lost data Resolve calls logged on ITSM7/Remedy Microsoft Office support Show less Responsibilities: Providing onsite support at City of Tshwane Municipality Software+ Hardware Support on Lenovo, DELL, HP workstations Joining/re-joining computers from the domain Mapping network drives Loading/re-loading Operating Systems, windows XP, 7, 8.1 Setting up new user profiles Connect users to network and local printers Create shared folders for users, give permissions to users Remote Desktop Support to clients Installation of software’s, anti-virus Recreate user profile and restore lost data Resolve calls logged on ITSM7/Remedy Microsoft Office support Show less

  • Filed Service Engineer

    Nov 2014 - Mar 2015

  • IT Support Intern

    Mar 2014 - Oct 2014
• 

  BCX

  Mar 2015 - Sept 2018

  VMware Responsibilities: ESXi installation and configuration ESXi hosts patching in multiple clusters Creating patch baselines using update manager Installing and Administering VCenter Server Deploying, configuring and managing Virtual Machines Deploy OVF/OVA Templates Configure HA, VMotion on multiple clusters Create templates for deployments of VM’s Creating and administering Datastores and create datastore cluster Strong knowledge of change management process Strong knowledge of VMware, vCenter, vSphere, Installation, configuration and troubleshooting Ability to multitask and execute several tickets at the same time Creating VMkernel Ports, vSwitch, Port Groups, VLAN  ESXi host & vCenter Server Upgrade via Update Manager Trouble ESXi hosts errors on different technologies which includes CISCO UCS kits, IBM xSeries systems and Huawei blades Strong knowledge of ESXi, vCenter 5.5, 6.0, and 6.5Server Support Responsibilities: Systems and environment support (Production, QA and DEV environments) Infrastructure management, maintenance and administration from windows 2003, 2008, 2012 & 2016 Installation and configuration of multiple server roles & features as requested by client Basic knowledge of Active Directory from promoting server to a domain controller, account creation, password resets, creating security groups, organizational units Change and Release Management WSUS Server Configuration and management Configuring and managing Hyper-V hosts Implementation and deployment of changes on Production environment, QA and DEV Systems upgrades, patching and third-party software updates Documentation of processes, IT infrastructure and system changes Mentoring and skills transfer Systems Performance monitoring and daily health checks Customer Engagement and Presentation Monthly OS Patching and CAB meetings General Server Support queries and administration Server Troubleshooting User Support and standby Show less Responsibilities: Server Support O/S Windows Server 2003, 2008, 2012 Support Deploy Virtual Machines on Vsphere Install critical monthly server patches on QA/DEV and Production Configure WSUS, Install Server roles and Features Knowledge for AD, DNS, DHCP, FTP Install and configure Hyper-V hosts Troubleshoot problems on servers Maintaining SLA by making sure that all servers are online Resolving calls logged on ITSM and Service Now systems Monitoring servers using SCOM, Zabbix and Sourcing agents. Deploy Windows physical host and ESXi hosts in the Data Center Configure NIC Team, create VLANS and Trunks on windows hosts Creating user accounts, assign admin privileges Installing server agents on servers Perform QA on all servers deployed Disaster Recovery Log changes, attend CAB meetings and Implement Changes Monthly Reporting to clients Install and Configure SQL Server Network Cabling, VLAN, Network Switches Show less

  • Systems Engineer (VMware & Server Support)

    May 2016 - Sept 2018

  • Junior System Engineer

    Mar 2015 - Apr 2016
• 

  FNB South Africa

  Oct 2018 - Oct 2020

  Applications Support Specialist

   Microsoft SQL 2012/14/16 installation, configuration, Upgrade and management Database Maintenance, User/Group Access and permissions Configuration of Windows Failover Cluster Configuration of AlwaysOn to enable HA SSRS – Installation and Configuration SSIS – Installation and configuration.  Manage current or new SQL jobs Microsoft Server Roles and Features installation i.e. IIS, Failover Clustering. Configure and manage in-house websites on IIS Microsoft Patching and system vulnerabilities. Microsoft high availability and deployment of new or upgrading systems in HA state. Manage Database backups and restores Microsoft logs, read and analyses Writing T-SQL scripts Documentation of current processes and updating current knowledge base Monitoring tools Nagios, CA Service Desk for Call Management Following Change Management Processes and Guidelines for normal or emergency release Managing and creating SSL certificates for in-house and 3rd party applications Maintain and support of 3rd party applications running on Microsoft Server 2012/2012R2/2016 Enterprise environment Working closely with the developers to identify any problems or issues encountered on application level and Database level Install, configure, upgrade new in-house Applications: ISA, FINTEQ, ICOM  Troubleshooting application outage and providing Root Cause Analysis(RCA) or Incident Report IBM MQ WebSphere manage and support Creating of Queues on IBM MQ WebSphere Redhat Linux - Manage and Support Managing certificates installed on Key store database 24/7 On-Call standby rotation on a weekly basis Dynatrace Installation, configuration and creation of Dashboards Ensuring systems and applications are load balanced to minimize downtime. Install and configure File transfer technology – MFT Assist with configuring Integration between different environments Install and configure SMTP Creating and documenting current BU server inventory list Show less

• 

  Absa Group

  Nov 2020 - Oct 2024

  • Specialist Platform Engineer: AWS Cloud Infrastructure

    Jan 2023 - Oct 2024

  • Specialist Support Engineer

    Nov 2021 - Dec 2022

  • Support Engineer

    Nov 2020 - Oct 2021
• 

  FNB South Africa

  Oct 2024 - now

  Technical Specialist