Debabrata Khan

Customer Support Engineer

227 followers

Kolkata, West Bengal, India

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Timeline
About me
Associate Consultant at Tata Consultancy Services
Education
- Jalpaiguri Polytechnic Institute
  -
- West Bengal State Council of Technical Education
  1995 - 1998
  Diploma Electronics and Telecommunications Engineering 83%
Experience
- AE Telelink Systems Ltd
  Feb 1999 - Sept 2000
  Customer Support Engineer
- TVC India Pte Ltd
  Sept 2000 - Mar 2005
  Sr Engineer Operations
- Hughes Communications India Limited
  Mar 2005 - May 2006
  Sr Engineer Network Operations
- Thomson Reuters
  Jun 2006 - Sept 2018
  Efficiently managed first level service desk managing global operations . Had experience in managing a team of 20 over engineers. Generated various stats and reports for the upper management.Also worked with production floor and handled various admin related requests on hardware fix, access etc. Managed 2nd level support team. Collaborated with various project, development and support teams to mange deployment , maintenance and support service requirements in production environment. Efficiently collaborated with various project and development teams for numerous service resolutions & upgrades, planning & implementation and continuous service improvement process. Hands-on experience in Quality Assurance testing.Good understanding on SDLC and STLC. Performed many user acceptance testings.
  - Operations Manager
    Oct 2014 - Sept 2018
  - Team Lead 2nd Level Global Real Time Support
    Nov 2011 - Sept 2014
  - Global Real Time Support Engineer
    Jan 2009 - Nov 2011
  - Senior Software QA Engineer as consultant
    Jun 2006 - Jan 2009
- Refinitiv, an LSEG business
  Oct 2018 - Sept 2021
  Operations Manager
  Worked with various project teams on Exchange venue migrations and data center migrations as part of global restructuring resulting huge cost savings of millions of dollars.Efficiently collaborated and communicated with service , support and project teams to achive major milestones .
- Tata Consultancy Services
  Apr 2022 - now
  Associate Consultant
Licenses & Certifications
- Certified Business Professional (CBP) Leadership
- ITIL V3 Intermediate Release Control and Validation
  Aug 2014
- ITIL V3 Foundation
  Jan 2013
Honors & Awards
- Awarded to Debabrata Khan
  Performance Director F&R UPG RTO Operations Apr 2013 Thank you for your effort for setting up single global support desk! You have demonstrated your “teamwork” value & commitment to perform. Thank you
- Awarded to Debabrata Khan
  Above and Beyond Award Manager Sep 2011 As a part of the Asia Appreciation Week, I would like to say thank you for all the hard work that you have done over the past few months and I look forward to your hard work continuing into the second half of the year.
- Awarded to Debabrata Khan
  Above and Beyond Award from Shameel Hassan Jun 2011 Thank you Deba for your contribution in the KIA clean up and reviewal of documents.You have also contributed in keeping a green month for Asia Changes.Also,you have been proactive in managing the service from your team even though there are resource constraints.
- Awarded to Debabrata Khan
  Business is Global Angela Jones May 2011 Thank you for your hard work in taking on the first Knowledge Sharing session in the new format. Today showed the hard work and effort you put into prepare for the session and helped to showcase the knowledge in the team. Thank you
- Awarded to Debabrata Khan
  Performance Matters Hitendrasingh Dasoni Apr 2011 This reward is for your excellent contribution to knowledge management for completing the knowledge database.