Wilian Marques De Lima

Experience

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  WestRock Brasil

  Jan 1998 - Dec 2003

  > Support of micro-informatics 3rd level;> Attending all operating platforms (Windows and Windows Server);> Attending all Microsoft tools (Office);> 1st level support on Linux platforms (Red Hat and Ubuntu);> Hardware maintenance in microcomputers, notebooks and printers;> Responsible for the processes of equipment guarantees;> Installation, Configuration and Maintenance in ERP (SAP);> Integrated manufacturing production system support (IBM-CICS);> Network configuration for collectors. Show less

  • Trainee of Computer Science

    Jan 2000 - Dec 2003

  • Trainee of Data Processing

    Jan 1998 - Dec 1999
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  Eaton

  Jan 2004 - Jul 2006

  Test Bench Operator

  > Monitoring of specific software for tests on transmissions through Dynamometer;> Sensor maintenance Aiding;> Evaluation of performance tests;> Automatic Report Making using Advanced Excel; > Elaboration of Executed Routines.

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  Original Brasil

  Aug 2006 - Dec 2010

  > BPM process analysis;> Process building in tools such as Document Capture;> Implementation of ECM tools;> Administration and development of integrations in VB Script, Embedded Java, Java Script, XML Framework and WorkFlow;> Implementation of electronic invoice issuing and receiving system;> Print server administration, BPO, Web, SQL Server tools.

  • Senior Systems Analyst – BPO / BPM

    Sept 2008 - Dec 2010

  • Pleno System Analyst – BPO / BPM

    Aug 2006 - Aug 2008
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  Tecnoset

  Jan 2011 - Dec 2019

  Responsible for managing multidisciplinary teams and projects of (BPO, BPM, Agile and Digital Transformation) within the company's main clients and suppliers, mapping and analyzing the "Value Stream" to identify bottlenecks and improvements using PMI, ITIL, COBIT best practices. L6S, Design Thinking, SCRUM and KANBAN through specific tools: Jira / Trello / Pipefy / MS Project / ECM / Workflow / GED.> Projects:Conducting Meetings (Grooming, Planning, Daily, Review, Retrospective) and Executive Committees with the Participation of Sponsors and Stakeholders / Multidisciplinary Team Management Promoting and Facilitating In-Team Communication / Impediment Removal / Business Studies / Business Process Modeling / Scenario Analysis and Design / Requirements Gathering / Scoping (sprints, monthly delivery cycles) / Project and Demand Budget Management According to Prioritized Backlog Items.> Implementation:Management Report (Status Report) / Lead Time / Cycle Time / CFD / Sprint BurnDown Chart / Sprint BurnUP Chart / Velocity Chart / Kanban Board / Schedules / Roadmap / Risk Analysis / Homologation Environment / Logic Development / Coding / Testing / Homologation / Production / Documentation.> System Monitoring and Support:Assisting with 3rd level support. Show less

  • Sr. IT Project Manager / Sr. Scrum Master

    Jan 2017 - Dec 2019

  • IT Project Manager / Scrum Master

    Jan 2014 - Jan 2017

  • IT Project Coordinator

    Jan 2011 - Jan 2014
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  Indra

  Jan 2020 - Jun 2021

  Team Lead Manager / Squad Leader - BI (Business Intelligence) and RPA (Robotic Process Automation)
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  GLOBAL HITSS

  Jun 2021 - now

  Agile Project Manager / Sr. Agile Master