Ritu Jangra

Experience

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  BioTecNika

  Nov 2015 - Aug 2016

  Assistant Manager Business Development- JEE & GATE

  Hard core cold calling and lead generation.End to end sales closure, learnt to interact with internal stakeholders.

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  Simplilearn

  Aug 2016 - Jan 2018

  Inside Sales Manager- Data Science (India)

  Surpassed growth targets and revenue projections by coordinating and planning Data Science, AI & Machine learning product sales. PMP, Prince2 Foundation and practitioner, ITIL, TOGAF all products were pitched. Learnt core sales skills while cold calling, cross & up selling, customer retention, sales law of averages and sales closure. Exceeded annual quota, and moved to senior position within 8 months of tenure.

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  AEON Learning

  Jan 2018 - Jan 2019

  Sales Team Lead- Data Science (India)

  Facilitated ongoing training to keep sales team successfully closing deals and revenue over INR 10,00,000 per month.Forecast sales to management and collaborated to build effective sales team.Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

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  Quikr

  Jan 2019 - Nov 2020

  Assistant Manager Sales & Operations

  Customer handling and ensure reoccurring renewals. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues. Assisted sales team with completing customer transactions andmanaging issues.Trained new associates in successful sales and performance strategies. Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.Successfully closed annual deal with Volkswagen, Bangalore of INR 135,000/- Single handedly. Show less

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  Packt

  Nov 2020 - Apr 2022

  Acquisition Specialist (Ops)- Global

  Monitor Customer lifecycle and ensure renewalsGeneration of potential leads globally, who would Author or Review books on fresh tools and techniques like, Azure percept, H2O.ai, Splunk, Power BI, Salesforce. Pitch the ideas and onboard them for editorial procedures.Collected 9 Author outlines and signed 29 TRs during 6 months of employment.

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  Freshworks

  Apr 2022 - Jan 2024

  Customer Success Specialist- Nurture NA Central

  Forecast sales activity and revenue achievement in Freshsuccess, while creating satisfied and reference-able customers with Product Demonstration online and in person (Freshdesk and Freshservice).Engaging proactively with customers using the engagement model (based on customer segment) Understand and document customer’s business flow (for large customers) and deep understanding of use-cases with deep product knowledge of all product lines. Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Show less