Amit Banik

Experience

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  Air India Express

  Jun 2006 - Dec 2006

  Traffic Agent

  Check in counters for various destinations along with baggage break up area.Security Hold Area or boarding gates.IGM & EGM , Custom Clearance , Immigration process.Lost Luggage along with online baggage tracing process.Arrival of flights and baggage breakup areaReservations and ticketing (Airport ticketing offices-ATO).Ramp operations.Preparation of daily service reports (Service Control).

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  Air Sahara

  Jan 2007 - Sept 2007

  Customer Service Assistant

  Ramp operations.Supervised the check in counters for various destinations.Supervised the SHA or boarding gates along with the reservations (Airport ticketing offices-ATO).Supervised the Reservation and ticketing (Manual & Computerized).Maintaining high standard of service with customer to keep the organization on top.Preparation of daily/weekly service reports (Service Control).

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  Spicejet Limited

  Oct 2007 - Apr 2011

  Customer Service Executive

  To provide efficient Guest Service and protect the financial interest of the company.Exposure to Guest Services and Technical Management of Ramp Services (Tarmac)To handle Meda cases, unaccompanied minors etc. efficiently.To coordinate with other departments in order to minimize turn-around time.To provide inputs to flight operations in case of delays, rescheduling, cancellations and combinations.To ensure smooth handling of delayed flight guest / misconnected guest / cancelled flight guest.To ensure on time performance and provide the detailed delay reports, if any.To handle guest no show, charges, waivers etc. within set parameters.To liaise with external & internal service providers to improve quality of services providedLooking after the Lost Luggage Department. Performed responsibilities of RAMP STAFF.Ensuring the security and safety aspects of all the flights 100% within the stipulated time.Maintaining Audits in regular interval for all ground support equipment. Show less

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  Jet Airways

  May 2011 - Feb 2019

  Cabin Crew Rostering Supervisor

  Live systems update and validate all required data on operating system.Monitor and track Cabin Crew movement.Ensure stability of planned cabin crew roster.Maintain all data record as per requirement.Inform cabin crew of changed duties.Coordination with bases to ensure smooth operations.Planning and Rostering of cabin crew.Making of daily rosters of cabin crew.Monitoring daily operations of entire network of Jet Airways fleet movement.Administrative support for planning of cabin crew rosters. Backend support for cabin crew database. Show less

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  Laminaar Aviation Infotech

  Mar 2019 - Jun 2022

  Business Analyst

  Acquaint self with the provisions/ terms of the Agreement/ Contract/ SLA with Client.Coordinate the process of project implementation at Clients site as per SOP and schedule.Coordinate and supervise the Data collation and entry process.Coordinate and supervise the onsite Data Entry Operators (if provided by SDS) or, supervise the Clients Data Entry Operators.Daily interaction with clients to proactively address problems, operational issues, training gaps, etc.Record Bugs reported by clients/ users, verify their existence and update SDS Tech Support Portal.Monitor and follow up with Tech Support Department (through Tech Support Portal) on the disposal/ rectification action, delivery date of Bug resolution.Keep Client/ User updated on the progress of Bug Rectification status.Discuss and Record Customization/ Change Requests (CRs) given by clients/ users.Have the CRs wetted and approved by Clients SPOC/ HOD and upload the same to the SDS Tech Support Portal.Undertake just-in-time training for users on a as required basis.Provide onsite Help support, as required.Supervise the UAT process at the end of the implementation/ customization phase. Show less

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  AirAsia India

  Jun 2022 - May 2024

  Associate Manager

  Crew Support l Advance Crew Support l Flight Operations

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  Air India Express

  May 2024 - now

  Associate Manager