Heather C.

Experience

• 

  Wegmans Food Markets

  Jan 1994 - Jan 2003

  Customer Service

  My role within Wegmans Food Markets included the following;• Customer relations• Employee relations• Employee orientation and training• Organizing and coordinating Front End operations• Assisting and problem solving customer's needs• Assisting department managers in employee scheduling• Ordering and maintaining store uniforms for all departments

• 

  Burns Personnel

  Mar 2005 - Nov 2007

  Placement Specialist

  As a recruiter of Burns Personnel I worked with potential employees and clients looking for temporary and permanent employees. My responsibilities included maintaining personal relationships with potential employees and employers to insure the best possible fit in placement. I rely on past behavior for predicting future success for matching recruits with employers. Other responsibilities included communicating with applicants, reviewing resumes and applications submitted daily, interviewing potential employees, referencing checks on all applicants for placement, conducting pre-employment tests and offering contracts to hire or direct hire job opportunities. I coached, counseled and, when necessary, disciplined my employees. I processed all employee transfer paperwork when hired. Show less

• 

  Aldon

  Apr 2008 - Sept 2020

  Human Resources / Project Management

  As HR and Project Manager, I have the opportunity to approach both roles and responsibilities in transferable ways. Service has been the key to working with direct staff and customers. I have been empowered to organize and provide tools to meet needs effectively and efficiently. My focus is to;Effectively and efficiently managing projects to bring positive experiences to our customers and employees. Solid communication skills as evidenced by consistency through employee interaction and policy and procedure compliance. DISC comprehension and application.Employee development and training. Strong vendor relationsMaintain a balance between customer benefit and company visionContinuously evaluate and identify opportunities to drive process improvements that positively impact customer experiences Show less

• 

  Open to New Opportunities

  Sept 2020 - Oct 2020

  Independent Contractor

  MarketingDevelop and execute marketing material for clients/customers including but not limited to: • Marketing catalogs • Sales flyers • Website maintenance • Image modification • General design and layout management • Company newsletter Coordinate and organize Corporate events including but limited to: • Event set up and organization • Marketing material • Corporate information packets • Employee recognition • Equipment rental Account Management • Professionally correspond to customer incoming requests and ensured issues were resolved promptly and thoroughly • Provide quality customer service and support in variety of areas including billing, order placement and system troubleshooting • Update customer specific product information for website marketing and product content • Office management and organization Show less

• 

  HR Works

  Oct 2020 - now

  Human Resources Consultant

  Whether working as an extension of a client’s core team or managing a strategic HR project, HR Works will help align client’s HR strategies and execute employee programs to meet their business goals.Highly capable human resource professional with over 12 years’ experience in leadership, conflict resolution strategies, compliance, and organizational growth. Currently utilizing my experience on the sole responsibility of creating and organizing an in-house Human Resources Department, to service HR Works' Clients. Show less

• 

  FETCH! PET CARE Rochester

  Jan 2021 - Oct 2023

  Co-Owner

  Fetch! Pet Care servicing the Rochester, NY area. Fetch! provides our customers trusted partners through devoted pet care professionals. Servicing clients specific to their needs from small to large. We love em' like you do!