Vikash Singh

Experience

• 

  ICICIdirect

  Apr 2013 - Oct 2013

  Relationship manager
• 

  Universal Sompo General Insurance Co. Ltd.

  Dec 2018 - now

  Deputy Manager

  Handling complaints related to usgic from pan India, also handling IRDA complaints pertaining to usgic,•Monitors all the complaints registered in IGMS on daily basis, so that it does not go unattended and does not crosses our company TAT•Acknowledging and Attending all the complaints escalated to Our Top Management within the TAT defined by management by interacting with the specific department.•Acknowledging and Solving the Complaints received at IGMS portal, Ministry website and Consumer affairs department website within the TAT defined by Management.•Monitoring the team of Customer care as well as Renewal retention Team.•Prepared different kinds of reports, MIS, presentation, documents.•Handled all the emails received at Contact us generic mail ID and Contact claims generic mail id.•Interacted with different WEB AGGREGATORS. Show less