
Diana Petecsel
Waitress

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About me
Customer Service Specialist
Education

Uzhhorod National University | Ужгородський національний університет
2009 - 2016Doctor of Medicine - MD
Experience

Carnival Cruise Line
Oct 2017 - Dec 2020WaitressI worked on a cruise ship in the USA as a waitress, after as hostess from11 / 2016-02 / 2020. Used to communicate with people, trying help tofind solution at different situations.I'm team player, because on ship we had team members all around theworld, and been as big international family. All communication been in English.

SPORTISIMO
Jan 2021 - Aug 2021Warehouse WorkerDuring Covid I have been working as warehouse worker. Picking up and collecting orders.

Casino Ambassador Prague
Aug 2021 - Sept 2021ReceptionistRegistration guests, providing information. Communication in English and Czech.

Yusen Logistics
Oct 2021 - Dec 2023Customer Service SpecialistWorking with MS office (Excel, Word) on daily basis- Daily communication with the hauliers and the suppliers via e-mail and phone- Working with internal tracking system with responsibilities for data update- Daily report to the Operation supervisor and to the customer - Daily checking of import/export for material/empties- Resolving problems concerning transportation, daily confirmation of transportdocumentation in a Customer portalWorking with MS office (Excel, Word) on daily basis- Daily checking of import/export for material/empties - Resolving problems concerning transportation, daily confirmation of transport documentation in a Customer portalSkills: Customer Experience · Teamwork · Multitaskingrimary Tasks: Shipment Tracing,Documentation Handling,Keep Coordinators, Agents, Vendors and informed of status changes in a timely manner. Show less

NTT Ltd.
Dec 2023 - nowLogistics SpecialistProcessing of customer ordersCooperation on projects (cost activities, material deliveries, cooperation with engineers and project management)Ordering goods and services from domestic and foreign suppliersResponsibility for proper and timely delivery to customersPreparation of documentation for goods delivery (domestic and foreign)Managing and ordering of trasportationSubstantive control and approval of supplier invoicesIntrastat and EKO-KOM reportingInvoicing, credit notesWork in SAP system Show less
Licenses & Certifications
- View certificate

Root Cause Analysis: Getting to the Root of Business Problems
LinkedInJan 2024 - View certificate

Customer Experience Strategy: Build a Customer-Centric Culture
LinkedInJan 2024 - View certificate

Critical Thinking and Problem Solving
LinkedInJan 2024 - View certificate

Performing under Pressure
LinkedInJan 2024 - View certificate

Mindful Working: 11 Ways to Improve How You Work
LinkedInJan 2024 - View certificate

Productivity Tips: Finding Your Productive Mindset
LinkedInJan 2024 - View certificate

Cisco Catalyst SD-WAN Foundations
LinkedInJan 2024 - View certificate

Data Visualization Tips and Tricks
LinkedInJan 2024 - View certificate

The 10 Pillars of Customer Experience
LinkedInJan 2024 - View certificate

Solving Business Problems
LinkedInJan 2024
Languages
- enEnglish
- ruRussian
- ukUkrainian
- czCzech
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